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Cathay Cargo has introduced a new feature called „Manage Booking,“ which allows freight forwarders to manage booking changes in real-time. This extension of the online booking platform is accessible 24/7 via the website www.cathaycargo.com and aims to address a common issue in the industry: the need to make changes quickly after bookings have been confirmed, without relying on phone feedback or manual processes.
With „Manage Booking,“ freight forwarders can make routine changes directly through the platform. This includes updating sender or recipient information, adjusting flights and schedules, as well as changing shipment sizes. For more complex requests, Cathay Cargo specialists remain available to ensure that freight forwarders receive the necessary support for any situation. The introduction of this feature represents a step forward in Cathay Cargo’s commitment to customer-oriented digitalization.
Optimizing workflow for freight forwarders
The new feature offers several benefits tailored to the operational challenges faced by freight forwarders. Users can view real-time updates in a central dashboard, enabling them to track the status of each booking across all booking channels. Before confirming changes, users receive complete insights into how the proposed adjustments will affect the booking status and associated costs.
Additionally, users benefit from full traceability of changes, complemented by automated email notifications that keep all parties informed of every step.
Dominic Perret, Director Cargo at Cathay, commented on the new feature: „As the air freight industry evolves, we are committed to leading this transformation by placing our customers at the center of every innovation. Digital solutions make it easier for freight forwarders to work with us and provide them with the control and transparency they need to operate with confidence. We will continue to develop digital solutions that offer our customers added value as we strive to become the best air freight company in the world.“
„Manage Booking“ is part of a series of digital initiatives that set new standards in air freight. This includes the introduction of real-time status for customs clearances via IATA’s ONE Record protocol, as well as the use of intelligent tools to reduce planning time for heavy cargo. These innovations reflect Cathay Cargo’s commitment to building a strong digital culture that delivers measurable benefits to customers.
