DSV Advances Digitalization with Online Portal ‘myDSV’

As part of digitalization, the demands for transparency, flexibility, and delivery reliability in logistics have significantly increased. Service experiences from the B2C sector are setting new standards for the business customer segment as well. The online portal myDSV, after its successful implementation, is now to be used even more comprehensively to standardize processes and create added value for the customer.

(Copenhagen) A professionally established IT infrastructure has long become a driving factor in logistics. Experiences from private customers, ranging from online shopping to tracking food orders and booking doctor appointments online, are also awakening the desire for simple digital service processes in other economic areas. In particular, the Corona pandemic has highlighted the necessity of a professional digital infrastructure in companies, especially in logistics. “Manual transport bookings take time and are also more prone to errors due to the high communicative effort,” explains Peter Fog-Petersen, Managing Director of DSV Road GmbH, and continues: “We introduced myDSV three years ago to provide a fast and easy booking option that is transparently accessible at any time. Of course, switching to a new system always involves a certain adjustment period, but the advantages quickly convinced our customers.”

User-Friendly Digital Solution

The global booking and tracking system myDSV was successfully launched as a standard service portal at the end of 2019 to create a uniform, user-friendly solution that forms a transparent interface between customers, service providers, and DSV. The intuitive self-service portal allows bookings for various modes of transport. In addition, loading and status data as well as important documents are displayed in the universal myDSV application. Each customer can set up additional users with different permissions, including employees and suppliers.

A Portal for Everyone

Due to the positive experiences within the Road Division, myDSV is now also being increasingly used in the Air & Sea sector. “The goal is to handle a large portion of air and sea freight inquiries through the online portal by September,” says Frank Sobotka, Managing Director of DSV Air & Sea Germany GmbH. New users will directly benefit from an updated interface of the system – based on a large-scale analysis, technical optimizations and updates to the look and feel are currently being made.

Challenges of Digitalization in Logistics

Effective digitalization requires standardized processes and poses significant challenges for many companies. “Unfortunately, the logistics industry currently lacks the necessary global uniformity to advance the topic even faster,” notes Frank Sobotka. DSV focuses on core processes and the automation of TMS systems. An advanced system architecture enables high integration of third-party systems to connect partners and service providers. “Supply chain visibility is also a major topic where we want to professionalize monitoring to create customer-centric solutions. We also see digitalization as an opportunity to offer new products, whether in e-commerce services or in the area of sustainability. myDSV is a good example of how a modern online customer system can optimize processes and ensure more transparent communication. This allows potential problems to be resolved more quickly and additional efforts to be reduced,” explains Peter Fog-Petersen.
Photo: © DSV