Health Insurance Provider Visana Becomes a Logistics Service Provider

The Swiss health and accident insurer Visana is becoming a logistics service provider with a new patient service. With the ‘Same Day Delivery’ offering, the insurer provides its customers with advice on medications, which can then be delivered within 3 hours if needed. For this service, Visana collaborates with selected local pharmacies. Delivery is made via bicycle courier.

(Bern, February 12, 2020) Who would associate a Swiss health insurance company with a logistics service provider? However, that is exactly what the health and accident insurer Visana is doing now. The new service is intended for patients who are unwell, possibly bedridden. A trip to the pharmacy or waiting time at the doctor’s office can become a lengthy and laborious affair. The health insurer Visana now offers relief with the customer service ‘Same Day Delivery’ – which, according to its own statements, is the fastest home delivery service for medications in Switzerland. Visana will test its new free service starting in Winter 2020 in a six-month pilot phase in the cities of Bern, Basel, Zurich, Lausanne, and surrounding areas.

The New Service: Simple, Fast, and Convenient

The exclusive and innovative medication service is the result of a collaboration with the Swiss telemedicine provider Medi24. It is available free of charge to all Visana customers in Bern, Basel, Zurich, Lausanne, and surrounding areas. Insured individuals receive telemedical advice from a medical professional after calling Medi24. This professional decides whether a medication treatment is necessary and sends the corresponding prescription directly to a partner pharmacy. Medi24 then initiates the delivery of the prescription medication, which arrives at the insured person’s location within a maximum of three hours via bicycle courier.”We want our insured individuals to receive the medications they need quickly and easily. With the new home delivery service for medications, we provide exactly that. And it is completely safe and free of charge,” explains Roland Lüthi, Head of Private Customers, the idea behind the new service.

More Patient Benefits with Cost Reduction

Visana is further expanding its customer service with the new service: “Many insured individuals expect more services for their money due to rising costs and premiums. Additionally, these services should be flexible and accessible regardless of location and time. Our fast and free medication service meets this need,” explains Roland Lüthi.In addition to patient benefits, Visana aims to improve the efficiency of medical treatments and thus contribute to cost reduction. Especially for already known and common medical conditions, doctor visits are not always necessary. With its telemedical models and the new service, Visana avoids unnecessary and costly doctor consultations. Thanks to the telephone consultation with a medical professional, optimal medical care is ensured at all times. www.visana.ch/de/same-day-delivery