{"id":94895,"date":"2026-06-22T09:10:46","date_gmt":"2026-06-22T09:10:46","guid":{"rendered":"https:\/\/transportjournal.com\/2026\/06\/22\/air-france-klm-martinair-cargo-introduz-funcoes-de-ia\/"},"modified":"2026-06-22T12:16:47","modified_gmt":"2026-06-22T10:16:47","slug":"air-france-klm-martinair-cargo-introduz-funcoes-de-ia","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/pt-pt\/2026\/06\/22\/air-france-klm-martinair-cargo-introduz-funcoes-de-ia\/","title":{"rendered":"Air France KLM Martinair Cargo introduz fun\u00e7\u00f5es de IA"},"content":{"rendered":"

Air France KLM Martinair Cargo recentemente introduziu novas funcionalidades baseadas em IA para aumentar a efici\u00eancia e a facilidade de uso no setor de carga a\u00e9rea. Esses desenvolvimentos fazem parte de uma estrat\u00e9gia abrangente que visa impulsionar a transforma\u00e7\u00e3o comercial da empresa. As novas funcionalidades suportadas por IA t\u00eam como objetivo otimizar tanto o processo de reserva quanto a intera\u00e7\u00e3o com os clientes.<\/p>\n

Automatiza\u00e7\u00e3o atrav\u00e9s da IA<\/h3>\n

Um elemento central dessa estrat\u00e9gia \u00e9 a introdu\u00e7\u00e3o da fun\u00e7\u00e3o Auto-Fill dentro da plataforma myCargo. Essa fun\u00e7\u00e3o permite que os clientes copiem informa\u00e7\u00f5es de envio de e-mails ou outras fontes de texto n\u00e3o estruturadas e as insiram diretamente no myCargo. O sistema de IA reconhece e extrai automaticamente detalhes relevantes de envio, como dimens\u00f5es, peso e quantidade, preenchendo imediatamente os campos de reserva necess\u00e1rios. Ao eliminar a entrada manual de dados, os clientes podem criar reservas mais rapidamente e reduzir o esfor\u00e7o administrativo.<\/p>\n

Al\u00e9m disso, a fun\u00e7\u00e3o Auto Quote ser\u00e1 introduzida gradualmente. Essa fun\u00e7\u00e3o gera automaticamente cota\u00e7\u00f5es precisas para solicita\u00e7\u00f5es de clientes que chegam atrav\u00e9s do myCargo ou por e-mail. Com a redu\u00e7\u00e3o significativa dos tempos de resposta, os clientes podem reagir mais rapidamente \u00e0s oportunidades de mercado e melhorar seus n\u00edveis de servi\u00e7o.<\/p>\n

Digitaliza\u00e7\u00e3o no setor B2B<\/h3>\n

As novas funcionalidades fazem parte do objetivo da Air France KLM Martinair Cargo de criar uma experi\u00eancia digital B2B que atenda \u00e0s exig\u00eancias de simplicidade e intelig\u00eancia. GertJan Roelands, Vice-Presidente S\u00eanior Comercial, comentou sobre os desenvolvimentos:<\/p>\n

\n

\u201cA IA ser\u00e1 um dos aceleradores decisivos da pr\u00f3xima fase de nossa transforma\u00e7\u00e3o comercial. Acreditamos que a IA tem o potencial de mudar fundamentalmente a forma como os clientes buscam, reservam, gerenciam e interagem com os servi\u00e7os de carga a\u00e9rea.\u201d<\/p>\n<\/blockquote>\n

A introdu\u00e7\u00e3o das funcionalidades suportadas por IA demonstra como a tecnologia pode simplificar processos complexos e melhorar a velocidade e a precis\u00e3o. Roelands enfatizou que isso \u00e9 apenas o come\u00e7o e que a IA desempenhar\u00e1 um papel cada vez mais importante em toda a jornada do cliente, desde recomenda\u00e7\u00f5es personalizadas at\u00e9 servi\u00e7os preditivos e suporte \u00e0 decis\u00e3o inteligente.<\/p>\n

Desenvolvimentos futuros<\/h3>\n

A Air France KLM Martinair Cargo planeja desenvolver mais solu\u00e7\u00f5es impulsionadas por IA, que ser\u00e3o introduzidas gradualmente como parte do compromisso cont\u00ednuo com a inova\u00e7\u00e3o e a orienta\u00e7\u00e3o ao cliente. Essas iniciativas visam n\u00e3o apenas aumentar a efici\u00eancia, mas tamb\u00e9m agregar valor para os clientes e para a empresa.<\/p>\n

A empresa, que atua como parte do grupo Air France-KLM, oferece uma ampla gama de solu\u00e7\u00f5es de carga a\u00e9rea confi\u00e1veis e atende a mais de 210 destinos em todo o mundo. A combina\u00e7\u00e3o de tecnologia e a expertise dos colaboradores deve, segundo a empresa franco-holandesa, ajudar a \u201cmoldar a pr\u00f3xima gera\u00e7\u00e3o da experi\u00eancia do cliente no setor de carga a\u00e9rea\u201d.<\/p>\n

 <\/p>\n

www.afklcargo.com<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Air France KLM Martinair Cargo introduziu novas fun\u00e7\u00f5es de IA para aumentar a efici\u00eancia no neg\u00f3cio de carga a\u00e9rea e otimizar a intera\u00e7\u00e3o com os 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