{"id":69092,"date":"2025-05-10T17:45:08","date_gmt":"2025-05-10T15:45:08","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2025\/05\/10\/hapag-lloyd-introduz-promessas-de-qualidade-ampliadas\/"},"modified":"2025-05-10T17:45:08","modified_gmt":"2025-05-10T15:45:08","slug":"hapag-lloyd-introduz-promessas-de-qualidade-ampliadas","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/pt-pt\/2025\/05\/10\/hapag-lloyd-introduz-promessas-de-qualidade-ampliadas\/","title":{"rendered":"Hapag-Lloyd introduz promessas de qualidade ampliadas"},"content":{"rendered":"<h5><strong>A Hapag-Lloyd d\u00e1 o pr\u00f3ximo passo no \u00e2mbito da estrat\u00e9gia 2030 e introduz promessas de qualidade ampliadas. Estas promessas desenvolvem os compromissos auto-definidos da empresa na \u00e1rea da qualidade e visam garantir uma qualidade operacional significativamente melhorada, bem como um aumento da qualidade do servi\u00e7o \u2013 uma contribui\u00e7\u00e3o importante para um transporte mar\u00edtimo de linha ainda mais fi\u00e1vel e orientado para o cliente.<\/strong><\/h5>\n<p>(Hamburgo) Baseando-se nas promessas de qualidade j\u00e1 existentes, a Hapag-Lloyd pretende minimizar ainda mais os atrasos, aumentar a fiabilidade e oferecer aos clientes mais previsibilidade, transpar\u00eancia e efici\u00eancia. Atrav\u00e9s de um desempenho operacional melhorado, processos de clientes otimizados e a expans\u00e3o de solu\u00e7\u00f5es digitais, a empresa fortalece a sua capacidade de inova\u00e7\u00e3o e promove o crescimento e a efici\u00eancia na sua rede global.<\/p>\n<p>Nos \u00faltimos anos, a Hapag-Lloyd j\u00e1 alcan\u00e7ou melhorias significativas: 90% das reservas de clientes s\u00e3o agora processadas dentro de uma hora \u00fatil (em compara\u00e7\u00e3o com 60% em 2019) e 93% das chamadas s\u00e3o atendidas em menos de doze segundos. Al\u00e9m disso, 88% de todas as solicita\u00e7\u00f5es de clientes s\u00e3o resolvidas dentro de oito horas \u00fateis, o que sublinha o compromisso constante com um servi\u00e7o ao cliente r\u00e1pido e fi\u00e1vel.<\/p>\n<p>As promessas de qualidade ampliadas reafirmam o objetivo de longo prazo da empresa de se tornar a &#8220;N\u00famero Um Indiscut\u00edvel em Qualidade&#8221; entre as companhias de navega\u00e7\u00e3o de linha. &#8220;N\u00e3o se trata apenas de definir metas \u2013 trata-se de estabelecer padr\u00f5es claros para o nosso setor e de fornecer qualidade consistentemente elevada todos os dias&#8221;, diz Rolf Habben Jansen, CEO da Hapag-Lloyd. &#8220;Gra\u00e7as \u00e0s nossas promessas de qualidade, podemos minimizar atrasos, aumentar a fiabilidade e oferecer aos nossos clientes a previsibilidade que eles t\u00eam todo o direito de esperar de n\u00f3s.&#8221;<\/p>\n<h5><strong>Transpar\u00eancia total no cumprimento<\/strong><\/h5>\n<p>A Hapag-Lloyd comprometeu-se a uma transpar\u00eancia total no cumprimento das suas promessas de qualidade. O painel inclui ferramentas de rastreamento em tempo real, bem como solu\u00e7\u00f5es digitais melhoradas que oferecem aos clientes mais controlo, tempos de resposta mais r\u00e1pidos e uma melhor resolu\u00e7\u00e3o de problemas.<\/p>\n<p>Foto: \u00a9 Hapag-Lloyd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Hapag-Lloyd d\u00e1 o pr\u00f3ximo passo no \u00e2mbito da estrat\u00e9gia 2030 e introduz promessas de qualidade ampliadas. Estas promessas desenvolvem os compromissos auto-definidos da empresa na<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":5037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1559],"tags":[],"class_list":["post-69092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-ports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hapag-Lloyd introduz promessas de qualidade ampliadas - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/pt-pt\/2025\/05\/10\/hapag-lloyd-introduz-promessas-de-qualidade-ampliadas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd introduz promessas de qualidade ampliadas - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"A Hapag-Lloyd d\u00e1 o pr\u00f3ximo passo no \u00e2mbito da estrat\u00e9gia 2030 e introduz promessas de qualidade ampliadas. 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