{"id":56755,"date":"2022-06-05T20:07:00","date_gmt":"2022-06-05T18:07:00","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2022\/06\/05\/dhl-whitepaper-com-dicas-para-satisfacao-do-cliente-na-recepcao-de-pacotes\/"},"modified":"2022-06-05T20:07:00","modified_gmt":"2022-06-05T18:07:00","slug":"dhl-whitepaper-com-dicas-para-satisfacao-do-cliente-na-recepcao-de-pacotes","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/pt-pt\/2022\/06\/05\/dhl-whitepaper-com-dicas-para-satisfacao-do-cliente-na-recepcao-de-pacotes\/","title":{"rendered":"DHL Whitepaper com Dicas para Satisfa\u00e7\u00e3o do Cliente na Recep\u00e7\u00e3o de Pacotes"},"content":{"rendered":"
A DHL Paket publicou um novo whitepaper sobre a otimiza\u00e7\u00e3o da recep\u00e7\u00e3o de pacotes para uma melhor experi\u00eancia do cliente no e-commerce. Nele, o l\u00edder de mercado na entrega de pacotes na Alemanha oferece dicas aos comerciantes online sobre como possibilitar uma recep\u00e7\u00e3o de pacotes sem problemas e, assim, satisfazer seus clientes.<\/strong><\/h5>\n

(Bonn) Pois quem est\u00e1 satisfeito com o servi\u00e7o na \u00faltima milha tamb\u00e9m n\u00e3o muda de loja online. O sucesso da experi\u00eancia de compra depende da entrega inicial bem-sucedida. A satisfa\u00e7\u00e3o do cliente est\u00e1 principalmente relacionada a uma entrega inicial bem-sucedida. Pesquisas regulares de satisfa\u00e7\u00e3o do cliente mostram que a recep\u00e7\u00e3o de pacotes na porta de casa continua a obter os maiores \u00edndices de satisfa\u00e7\u00e3o. Servi\u00e7os para o destinat\u00e1rio, como a entrega em um local de dep\u00f3sito definido, a um vizinho desejado ou em uma das atualmente 9.300 esta\u00e7\u00f5es de pacotes da DHL, ampliam as possibilidades de entrega inicial.<\/p>\n

O n\u00famero de compras online dos consumidores na Alemanha aumentou significativamente, de modo que apenas a Deutsche Post DHL processa cerca de 6,7 milh\u00f5es de envios de pacotes por dia \u00fatil em todo o pa\u00eds. Com o aumento do volume de pacotes, tamb\u00e9m aumentaram as exig\u00eancias dos clientes em rela\u00e7\u00e3o \u00e0 recep\u00e7\u00e3o das entregas. De acordo com o estudo da Sendcloud “E-Commerce Delivery Compass 2020\/21”, o prestador de servi\u00e7os de entrega influencia a decis\u00e3o de compra de quase tr\u00eas quartos dos consumidores alem\u00e3es. A recep\u00e7\u00e3o de pacotes sem problemas \u00e9 central nesse aspecto. A satisfa\u00e7\u00e3o do cliente resultante n\u00e3o apenas fortalece a confian\u00e7a no prestador de servi\u00e7os de entrega, mas tamb\u00e9m a lealdade ao comerciante online.<\/p>\n

Transpar\u00eancia e Planejamento<\/strong><\/h5>\n

Al\u00e9m das op\u00e7\u00f5es de entrega personalizadas, a transpar\u00eancia e o planejamento s\u00e3o fatores decisivos para os compradores online. Atrav\u00e9s do rastreamento de envios pelo aplicativo Post & DHL, a DHL oferece aos seus clientes a possibilidade de manter o caminho de envio do pacote sob controle de forma transparente. Para a maior parte das entregas, j\u00e1 existe um rastreamento ao vivo, com o qual os destinat\u00e1rios podem acompanhar suas entregas em tempo real. Os consumidores n\u00e3o querem apenas decidir sobre o envio, mas tamb\u00e9m ter a possibilidade de determinar a forma de devolu\u00e7\u00e3o de seu pedido. Esta deve ser, em primeiro lugar, simples e r\u00e1pida de implementar. Com mais de 32.000 pontos de aceita\u00e7\u00e3o para envios de pacotes, a Deutsche Post DHL oferece os caminhos mais curtos e a rede mais densa \u2013 composta por filiais, lojas de pacotes e esta\u00e7\u00f5es de pacotes. Especialmente a esta\u00e7\u00e3o de pacotes est\u00e1 se tornando cada vez mais um fator para os comerciantes online: De acordo com o estudo da parcelLab de 2021, atualmente 75 dos 100 principais lojas online oferecem, al\u00e9m da entrega na porta, tamb\u00e9m a entrega em uma esta\u00e7\u00e3o de pacotes da DHL.<\/p>\n

Envio Climaticamente Neutro Ganha Import\u00e2ncia<\/strong><\/p>\n

Uma op\u00e7\u00e3o de envio climaticamente neutro tamb\u00e9m est\u00e1 se tornando cada vez mais importante para os clientes finais. Com o GoGreen da Deutsche Post DHL, as emiss\u00f5es de CO2<\/sub> geradas durante o transporte s\u00e3o compensadas por investimentos em projetos de prote\u00e7\u00e3o clim\u00e1tica certificados pelo padr\u00e3o Gold. O DHL GoGreen \u00e9 agora o servi\u00e7o que mais cresce para remetentes.<\/p>\n

Dados de Endere\u00e7o Insuficientes<\/strong><\/h5>\n

O whitepaper da DHL tamb\u00e9m lista os maiores desafios para os comerciantes online. Assim, 74% das empresas afirmam que dados de endere\u00e7o insuficientes s\u00e3o a causa de at\u00e9 um quarto das entregas malsucedidas. Entregas incorretas s\u00e3o caras para os comerciantes online, causam reclama\u00e7\u00f5es desnecess\u00e1rias no atendimento ao cliente e fazem com que os clientes mudem rapidamente de loja online. Uma recomenda\u00e7\u00e3o importante: manter a base de dados atualizada e verificar os endere\u00e7os regularmente.<\/p>\n

Foto: \u00a9 DHL<\/p>\n","protected":false},"excerpt":{"rendered":"

A DHL Paket publicou um novo whitepaper sobre a otimiza\u00e7\u00e3o da recep\u00e7\u00e3o de pacotes para uma melhor experi\u00eancia do cliente no e-commerce. Nele, o l\u00edder de [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":10115,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-56755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"\nDHL Whitepaper com Dicas para Satisfa\u00e7\u00e3o do Cliente na Recep\u00e7\u00e3o de Pacotes - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/pt-pt\/2022\/06\/05\/dhl-whitepaper-com-dicas-para-satisfacao-do-cliente-na-recepcao-de-pacotes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DHL Whitepaper com Dicas para Satisfa\u00e7\u00e3o do Cliente na Recep\u00e7\u00e3o de Pacotes - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"A DHL Paket publicou um novo whitepaper sobre a otimiza\u00e7\u00e3o da recep\u00e7\u00e3o de pacotes para uma melhor experi\u00eancia do cliente no e-commerce. 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