{"id":27872,"date":"2021-07-20T21:32:13","date_gmt":"2021-07-20T19:32:13","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/07\/20\/a-dsv-impulsiona-a-digitalizacao-com-o-portal-online-mydsv\/"},"modified":"2025-12-15T13:12:13","modified_gmt":"2025-12-15T12:12:13","slug":"a-dsv-impulsiona-a-digitalizacao-com-o-portal-online-mydsv","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/pt-pt\/2021\/07\/20\/a-dsv-impulsiona-a-digitalizacao-com-o-portal-online-mydsv\/","title":{"rendered":"A DSV impulsiona a digitaliza\u00e7\u00e3o com o portal online \u201cmyDSV\u201d"},"content":{"rendered":"<p>Com a digitaliza\u00e7\u00e3o, as exig\u00eancias em termos de transpar\u00eancia, flexibilidade e fiabilidade nas entregas na log\u00edstica aumentaram significativamente. As experi\u00eancias de servi\u00e7o do setor B2C estabelecem novos padr\u00f5es tamb\u00e9m para o segmento de clientes empresariais. Agora, o portal online myDSV, ap\u00f3s a sua implementa\u00e7\u00e3o bem-sucedida, deve ser utilizado de forma ainda mais abrangente para uniformizar processos e criar valor para o cliente.<\/p>\n<p>(Copenhaga) Uma TI profissional tornou-se h\u00e1 muito um fator impulsionador na log\u00edstica. As experi\u00eancias de clientes particulares, que v\u00e3o desde as compras online at\u00e9 o rastreamento de pedidos de comida e a marca\u00e7\u00e3o de consultas m\u00e9dicas online, despertam tamb\u00e9m em outras \u00e1reas econ\u00f4micas o desejo por processos de servi\u00e7o digital simples. Em particular, a pandemia de Corona destacou ainda mais a necessidade de uma infraestrutura digital profissional nas empresas e, principalmente, na log\u00edstica. &#8220;As reservas de transporte manuais custam tempo e, devido ao alto esfor\u00e7o comunicativo, tamb\u00e9m s\u00e3o mais propensas a erros&#8221;, explica Peter Fog-Petersen, diretor-geral da DSV Road GmbH, e continua: &#8220;Introduzimos o myDSV h\u00e1 tr\u00eas anos para oferecer uma maneira r\u00e1pida e f\u00e1cil de fazer reservas, que \u00e9 sempre transparente. Claro, a transi\u00e7\u00e3o para um novo sistema sempre traz um certo per\u00edodo de adapta\u00e7\u00e3o, mas as vantagens rapidamente convenceram nossos clientes&#8221;.<\/p>\n<h5><strong>Solu\u00e7\u00e3o digital amig\u00e1vel ao usu\u00e1rio<\/strong><\/h5>\n<p>O sistema global de reservas e rastreamento myDSV foi introduzido com sucesso no final de 2019 como um portal de servi\u00e7o padr\u00e3o, para criar uma solu\u00e7\u00e3o uniforme e amig\u00e1vel ao usu\u00e1rio, que forma uma interface transparente entre clientes, prestadores de servi\u00e7os e DSV. O intuitivo portal de autoatendimento permite reservas para diferentes modos de transporte. Al\u00e9m disso, os dados de carregamento e status, bem como documentos importantes, s\u00e3o exibidos na aplica\u00e7\u00e3o universal myDSV. Cada cliente pode configurar outros usu\u00e1rios com diferentes permiss\u00f5es, tanto colaboradores quanto fornecedores.<\/p>\n<h5><strong>Um portal para todos<\/strong><\/h5>\n<p>Devido \u00e0s boas experi\u00eancias dentro da divis\u00e3o de Rodovias, o myDSV agora tamb\u00e9m ser\u00e1 utilizado de forma mais intensa na \u00e1rea de Ar &amp; Mar. &#8220;O objetivo \u00e9 processar a maior parte das solicita\u00e7\u00f5es de carga a\u00e9rea e mar\u00edtima atrav\u00e9s do portal online j\u00e1 em setembro&#8221;, diz Frank Sobotka, diretor-geral da DSV Air &amp; Sea Germany GmbH. Os novos usu\u00e1rios se beneficiam diretamente de uma interface atualizada do sistema \u2013 com base em uma an\u00e1lise abrangente, otimiza\u00e7\u00f5es t\u00e9cnicas e atualiza\u00e7\u00f5es na apar\u00eancia est\u00e3o sendo realizadas atualmente.<\/p>\n<h5><strong>Desafios da digitaliza\u00e7\u00e3o na log\u00edstica<\/strong><\/h5>\n<p>Uma digitaliza\u00e7\u00e3o eficaz pressup\u00f5e processos padronizados e apresenta grandes desafios para muitas empresas. &#8220;Infelizmente, a ind\u00fastria da log\u00edstica ainda n\u00e3o possui a necess\u00e1ria uniformidade global para avan\u00e7ar mais rapidamente neste tema&#8221;, observa Frank Sobotka. A DSV concentra seus esfor\u00e7os em processos centrais e na automa\u00e7\u00e3o dos sistemas TMS. Uma arquitetura de sistema avan\u00e7ada permite uma alta integra\u00e7\u00e3o de sistemas de terceiros, para conectar parceiros e prestadores de servi\u00e7os. &#8220;A visibilidade da cadeia de suprimentos tamb\u00e9m \u00e9 um grande tema, onde queremos profissionalizar o monitoramento para criar solu\u00e7\u00f5es pr\u00f3ximas ao cliente. Vemos a digitaliza\u00e7\u00e3o tamb\u00e9m como uma oportunidade de oferecer novos produtos, seja em servi\u00e7os de e-commerce ou na \u00e1rea da sustentabilidade. O myDSV \u00e9 um bom exemplo de como um sistema moderno de atendimento ao cliente online pode otimizar processos e proporcionar uma troca mais transparente. Assim, problemas potenciais podem ser resolvidos mais rapidamente e os esfor\u00e7os adicionais reduzidos&#8221;, explica Peter Fog-Petersen. Foto: \u00a9 DSV<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Com a digitaliza\u00e7\u00e3o, as exig\u00eancias em termos de transpar\u00eancia, flexibilidade e fiabilidade nas entregas na log\u00edstica aumentaram significativamente. As experi\u00eancias de servi\u00e7o do setor B2C estabelecem<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-27872","post","type-post","status-publish","format-standard","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A DSV impulsiona a digitaliza\u00e7\u00e3o com o portal online \u201cmyDSV\u201d - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/pt-pt\/2021\/07\/20\/a-dsv-impulsiona-a-digitalizacao-com-o-portal-online-mydsv\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A DSV impulsiona a digitaliza\u00e7\u00e3o com o portal online \u201cmyDSV\u201d - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"Com a digitaliza\u00e7\u00e3o, as exig\u00eancias em termos de transpar\u00eancia, flexibilidade e fiabilidade nas entregas na log\u00edstica aumentaram significativamente. 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