{"id":23972,"date":"2021-03-16T17:24:06","date_gmt":"2021-03-16T16:24:06","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/03\/16\/swan-breidt-24-7-klantenservice-in-duitsland-verder-uit\/"},"modified":"2025-12-15T12:55:27","modified_gmt":"2025-12-15T11:55:27","slug":"swan-breidt-24-7-klantenservice-in-duitsland-verder-uit","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/nl\/2021\/03\/16\/swan-breidt-24-7-klantenservice-in-duitsland-verder-uit\/","title":{"rendered":"SWAN breidt 24\/7 klantenservice in Duitsland verder uit"},"content":{"rendered":"

De SWAN GmbH is op groeikoers. Om in de toekomst nog meer klanten wereldwijd hun SAP EWM Helpdesk aan te bieden, vergroot het projecthuis voor SAP-logistiek continu zijn serviceteam. Vier extra medewerkers zijn operationeel en strategisch beschikbaar voor klanten na de projectafhandeling. Ook bedrijven met een SAP-oplossing die niet door SWAN is ge\u00efmplementeerd, kunnen gebruikmaken van de klantenservice.<\/p>\n

(Augsburg) In de SWAN Customer Lifecycle Support werken SAP EWAM-adviseurs en SAP EWM-ontwikkelaars via korte communicatielijnen samen voor de best mogelijke klantoplossing. Bij de productieve projectstart leveren ze op maat gemaakte ramp-up-service, een individueel opleidingsconcept voor alle medewerkersgroepen en het juiste servicepakket ter plaatse. Ze analyseren probleemoorzaken, optimaliseren SAP-installaties en processen door klanten professioneel te helpen bij de verdere ontwikkeling van hun bedrijfsbrede logistiek. In de eerste stap snel per telefoon of per e-mail, en daarnaast regelmatig persoonlijk ter plaatse. Om de professionele service volgens de SWAN-normen ook in de toekomst volledig en voor alle ge\u00efnteresseerden aan te bieden, breidt de SAP-expert nu opnieuw zijn helpdeskteam uit.<\/p>\n

Experts kennen de systemen en installaties van de klanten<\/strong><\/h5>\n

In plaats van een callcenter met doorverwijzing naar het buitenland, werken in de Customer Lifecycle Support van SWAN Duitstalige en Engelstalige experts in 24-uurs bereikbaarheid. Ze kennen de systemen en installaties van de klanten, de respectieve contactpersonen en alle specifieke logistieke processen en kunnen daarom snel en effici\u00ebnt helpen. “Wij beschouwen projecten en logistieke processen nooit als definitief en sleutelklaar, maar eerder als voortdurend in verandering en met een constante behoefte aan optimalisatie. Dienovereenkomstig gaan onze specialisten in de Customer Lifecycle Support heel individueel in op veranderende processen en behoeften, trekken lessen uit projecten of de operationele bedrijfsvoering van onze klanten en passen daarop veranderingen in het systeem aan,” aldus Alexander Bernhard, managing director van SWAN GmbH. Foto: \u00a9 senivpetro via freepik.com www.swan.de<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

De SWAN GmbH is op groeikoers. Om in de toekomst nog meer klanten wereldwijd hun SAP EWM Helpdesk aan te bieden, vergroot het projecthuis voor SAP-logistiek [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-23972","post","type-post","status-publish","format-standard","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"\nSWAN breidt 24\/7 klantenservice in Duitsland verder uit - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/nl\/2021\/03\/16\/swan-breidt-24-7-klantenservice-in-duitsland-verder-uit\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SWAN breidt 24\/7 klantenservice in Duitsland verder uit - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"De SWAN GmbH is op groeikoers. 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