{"id":69089,"date":"2025-05-10T17:45:08","date_gmt":"2025-05-10T15:45:08","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2025\/05\/10\/hapag-lloyd-introduce-promesse-di-qualita-ampliate\/"},"modified":"2025-05-10T17:45:08","modified_gmt":"2025-05-10T15:45:08","slug":"hapag-lloyd-introduce-promesse-di-qualita-ampliate","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/it\/2025\/05\/10\/hapag-lloyd-introduce-promesse-di-qualita-ampliate\/","title":{"rendered":"Hapag-Lloyd introduce promesse di qualit\u00e0 ampliate"},"content":{"rendered":"<h5><strong>Hapag-Lloyd compie il passo successivo nell&#8217;ambito della strategia 2030 e introduce promesse di qualit\u00e0 ampliate. Queste promesse sviluppano ulteriormente gli impegni auto-definiti dell&#8217;azienda in materia di qualit\u00e0 e mirano a garantire una qualit\u00e0 operativa significativamente migliorata e un servizio di qualit\u00e0 superiore \u2013 un contributo importante a un servizio di navigazione ancora pi\u00f9 affidabile e orientato al cliente.<\/strong><\/h5>\n<p>(Hamburg) Basandosi sulle promesse di qualit\u00e0 gi\u00e0 esistenti, Hapag-Lloyd intende ridurre ulteriormente i ritardi, aumentare l&#8217;affidabilit\u00e0 e offrire ai clienti maggiore pianificazione, trasparenza ed efficienza. Attraverso prestazioni operative migliorate, processi clienti ottimizzati e l&#8217;espansione di soluzioni digitali, l&#8217;azienda rafforza la sua capacit\u00e0 di innovazione e promuove crescita ed efficienza nella sua rete globale.<\/p>\n<p>Negli ultimi anni, Hapag-Lloyd ha gi\u00e0 ottenuto miglioramenti significativi: il 90% delle prenotazioni dei clienti viene ora elaborato entro un&#8217;ora lavorativa (rispetto al 60% nel 2019) e il 93% delle chiamate viene ricevuto entro dodici secondi. Inoltre, l&#8217;88% di tutte le richieste dei clienti viene risolto entro otto ore lavorative, sottolineando l&#8217;impegno costante per un servizio clienti rapido e affidabile.<\/p>\n<p>Le promesse di qualit\u00e0 ampliate confermano l&#8217;obiettivo a lungo termine dell&#8217;azienda di diventare &#8220;Undisputed Number One for Quality&#8221; tra le compagnie di navigazione. &#8220;Non si tratta solo di fissare obiettivi \u2013 si tratta di definire standard chiari per il nostro settore e di fornire ogni giorno una qualit\u00e0 costantemente elevata&#8221;, afferma Rolf Habben Jansen, CEO di Hapag-Lloyd. &#8220;Grazie alle nostre promesse di qualit\u00e0, possiamo ridurre i ritardi, aumentare l&#8217;affidabilit\u00e0 e offrire ai nostri clienti la pianificazione che giustamente si aspettano da noi.&#8221;<\/p>\n<h5><strong>Trasparenza completa nell&#8217;adempimento<\/strong><\/h5>\n<p>Hapag-Lloyd si \u00e8 impegnata a garantire la massima trasparenza nell&#8217;adempimento delle sue promesse di qualit\u00e0. Il dashboard include strumenti di tracciamento in tempo reale e soluzioni digitali migliorate che offrono ai clienti maggiore controllo, tempi di risposta pi\u00f9 rapidi e una risoluzione dei problemi migliorata.<\/p>\n<p>Foto: \u00a9 Hapag-Lloyd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hapag-Lloyd compie il passo successivo nell&#8217;ambito della strategia 2030 e introduce promesse di qualit\u00e0 ampliate. Queste promesse sviluppano ulteriormente gli impegni auto-definiti dell&#8217;azienda in materia di<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":5037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1559],"tags":[],"class_list":["post-69089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-ports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hapag-Lloyd introduce promesse di qualit\u00e0 ampliate - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/it\/2025\/05\/10\/hapag-lloyd-introduce-promesse-di-qualita-ampliate\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd introduce promesse di qualit\u00e0 ampliate - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"Hapag-Lloyd compie il passo successivo nell&#8217;ambito della strategia 2030 e introduce promesse di qualit\u00e0 ampliate. 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