Understanding the shippers
From 1 May 2020, American Airlines will take advantage of the online booking platform of its new end-to-end management system and implement a fair booking policy to address late changes or cancellations. This step represents American’s plans to mitigate unused space, especially when demand is critical.
Understanding the challenges that shippers face in securing capacity, the new policy gives customers the opportunity to adjust their business with American and avoid extra charges. If a customer cancels up to 48 hours prior to scheduled departure or ships the amount in the original booking, no fees will apply. Customers with shipments over 100 kg will be responsible for paying a fee starting at USD 50 for late cancellation, late reduction in chargeable weight or failure to show. (ah)