Hapag-Lloyd enlarges its digital customer offerings
The new digital dashboard of the Hamburg-based carrier Hapag-Lloyd is called the Hapag-Lloyd Navigator. With this launch, the shipping line´s customers are able to get an overview of their individual bookings including the related quotation, invoice and bill of lading.
The Hapag-Lloyd Navigator is integrated into the carrier’s online business and is available for all customers around the world. “With our Hapag-Lloyd Navigator, we are taking the next step towards the digitalisation of our business. The new dashboard makes it easier for our customers to do business with us while key information on their shipments is now consolidated and accessible at a glance. This saves our customers a lot of time and work,” says Jesper Kanstrup, senior director customer quality at Hapag-Lloyd.
The digital dashboard is Hapag-Lloyd’s next milestone to enhance quality in the shipping industry. The carrier announced that there will be additional and enhanced features integrated into the new software. It will also be available on mobile devices. (fd)