05.09.2022
Artikel Nummer: 41914
Etihad Cargo enhances customer services
Etihad Cargo's customer contact centre handles over 13,000 transactions per month, including customer enquiries and feedback, bookings and information requests.
As the latest step in the carrier's digitalisation and continuous improvement journey, Etihad Cargo has transitioned to the Microsoft Dynamics 365-driven Pulse CRM system to empower customer service agents with more customer-focused data.
This will enable them to communicate with customers more efficiently. The new system provides Etihad Cargo's customer service team with improved tools, including an updated case management system, and customer information, such as the customer's history, purchase records, sales interactions and a 360-degree view of customer queries. (cj)