Digitalising manual e-mail processes
The ECS Group and CargoAi have begun a strategic collaboration, integrating CargoAi’s ‘CargoCoPilot’ API into the ECS Group’s operations to digitalise the handling of rate requests and quotations. The solution leverages generative AI to automate manual e-mail processing, significantly reducing workloads and boosting efficiency for the group’s operational and sales teams in 23 countries.
The ECS Group, a leading GSSA, sought a solution to streamline the overwhelming volume of client e-mails for rates, quotations and bookings. By adopting ‘CargoCoPilot’, the group has successfully automated e-mail-to-quotation workflows, allowing unstructured data from client e-mails to feed directly into its ‘Quantum’ quotation tool, thus automatically generating an e-mail response with a quotation.
This seamless integration has transformed the quotation process, with more than 10,000 quotations processed monthly via the API. (cj)