Digital unit launched
The new pet is called Arvato SCS Digital, a unit recently created by the German company Arvato Supply Chain Solutions.
Arvato SCS Digital's almost 300 employees will develop digital offerings for clients and their end customers and implement digital solutions along the logistics value chain. Boris Scholz will head the new unit as chief digital officer of Arvato Supply Chain Solutions.
One project that has already met with a good response from customers in the fashion industry is the customer experience cloud, which aims to provide end customers with a more convenient buying experience when shopping online.
Scholz: "This includes, for example, requested date deliveries, comprehensive tracking and tracing information also for marketplace orders and international shipments, in-store apps to support omni-channel processes, analysis functions and pre-registration of returns with the option of triggering credits directly with the first scan by the carrier or parcel station. It's a digital product with clear added value for customer loyalty, because in all processes the customer acts as the contact person for the online shopper, while we handle the services in the background." (sh)