Customer-centric operating plan launched
US class I railway Norfolk Southern has launched a new operating plan designed to improve service, enhance productivity, and create a platform for growth. The operating plan guides the day-to-day movement of trains and shipments through Norfolk Southern’s network.
TOP|SPG is an evolution of the company’s previous operating plan, TOP21, and will better serve the changing needs of its customers and consumer demands, the company said.
Norfolk Southern has been working closely with customers throughout the plan’s development to include their feedback and to ensure they were informed throughout implementation. Where it maked sense, Norfolk Southern began to shift daily operations to TOP|SPG already ahead of 27 June 2022, realising early benefits. (ben)