Breakdown assistance: service centre to be opened in Bosnia
ADAC truckservice is reorganising the handling of its breakdown services. In the future, the reception of incoming calls for assistance and the responsibility for providing breakdown services will be run by two different units. Strategically important business functions will be brought together and managed from the central office in Laichingen, Germany.
For the medium term, incoming calls for assistance will be processed primarily via the new service centre satellite in Banja Luka in Bosnia-Herzegovina, where the company plans to set up a language centre in order to deal with all incoming calls round the clock in the caller’s native language. This location will also be on standby to support the work of the central office in Laichingen during peak times. (ben)