AF KLMP Cargo partners with Salesforce and Vonage
Air France KLM Martinair Cargo (AF KLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new customer relationship management (CRM) solution. This provides customers with faster, better service by phone and digital channels, integrated into a single platform, with more tailored support.
Gert Jan Roelands (pictured left shaking hands), SVP commercial at AFKLMP Cargo: “Our decision to invest in a new CRM and contact centre solutions is a key development and an important building block of our overall commercial transformation, which we started in 2020.”
Michiel Hustinx (right), general manager of Salesforce in the Netherlands: "We thank AFKLMP Cargo management and its staff for the intensive cooperation over the past year and look forward to a fruitful and freight-full future.” (cj)