{"id":94892,"date":"2026-06-22T09:10:46","date_gmt":"2026-06-22T09:10:46","guid":{"rendered":"https:\/\/transportjournal.com\/2026\/06\/22\/air-france-klm-martinair-cargo-introduit-des-fonctionnalites-dia\/"},"modified":"2026-06-22T12:16:43","modified_gmt":"2026-06-22T10:16:43","slug":"air-france-klm-martinair-cargo-introduit-des-fonctionnalites-dia","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/fr\/2026\/06\/22\/air-france-klm-martinair-cargo-introduit-des-fonctionnalites-dia\/","title":{"rendered":"Air France KLM Martinair Cargo introduit des fonctionnalit\u00e9s d’IA"},"content":{"rendered":"

Air France KLM Martinair Cargo a r\u00e9cemment introduit de nouvelles fonctionnalit\u00e9s bas\u00e9es sur l’IA pour am\u00e9liorer l’efficacit\u00e9 et la convivialit\u00e9 dans le secteur du fret a\u00e9rien. Ces d\u00e9veloppements font partie d’une strat\u00e9gie globale visant \u00e0 faire avancer la transformation commerciale de l’entreprise. Les nouvelles fonctionnalit\u00e9s soutenues par l’IA visent \u00e0 optimiser \u00e0 la fois le processus de r\u00e9servation et l’interaction avec les clients.<\/p>\n

Automatisation par l’IA<\/h3>\n

Un \u00e9l\u00e9ment central de cette strat\u00e9gie est l’introduction de la fonction Auto-Fill au sein de la plateforme myCargo. Cette fonction permet aux clients de copier des informations d’exp\u00e9dition \u00e0 partir d’e-mails ou d’autres sources de texte non structur\u00e9es et de les coller directement dans myCargo. Le syst\u00e8me d’IA reconna\u00eet et extrait automatiquement les d\u00e9tails d’exp\u00e9dition pertinents tels que les dimensions, le poids et le nombre d’unit\u00e9s, ce qui permet de remplir imm\u00e9diatement les champs de r\u00e9servation requis. En \u00e9liminant les saisies manuelles de donn\u00e9es, les clients peuvent cr\u00e9er des r\u00e9servations plus rapidement et r\u00e9duire la charge administrative.<\/p>\n

De plus, la fonction Auto Quote sera introduite progressivement. Cette fonction g\u00e9n\u00e8re automatiquement des offres spot pr\u00e9cises pour les demandes des clients re\u00e7ues via myCargo ou par e-mail. Gr\u00e2ce \u00e0 la r\u00e9duction significative des temps de r\u00e9ponse, les clients peuvent r\u00e9agir plus rapidement aux opportunit\u00e9s du march\u00e9 et am\u00e9liorer leurs niveaux de service.<\/p>\n

Num\u00e9risation dans le secteur B2B<\/h3>\n

Les nouvelles fonctionnalit\u00e9s s’inscrivent dans l’objectif d’Air France KLM Martinair Cargo de cr\u00e9er une exp\u00e9rience client B2B num\u00e9rique qui r\u00e9pond aux exigences de simplicit\u00e9 et d’intelligence. GertJan Roelands, Vice-Pr\u00e9sident Senior Commercial, a comment\u00e9 les d\u00e9veloppements :<\/p>\n

\n

\u00ab L’IA sera l’un des acc\u00e9l\u00e9rateurs d\u00e9cisifs de la prochaine phase de notre transformation commerciale. Nous croyons que l’IA a le potentiel de changer fondamentalement la mani\u00e8re dont les clients recherchent, r\u00e9servent, g\u00e8rent et interagissent avec les services de fret a\u00e9rien. \u00bb<\/p>\n<\/blockquote>\n

L’introduction des fonctionnalit\u00e9s soutenues par l’IA montre comment la technologie peut simplifier des processus complexes et am\u00e9liorer la vitesse ainsi que la pr\u00e9cision. Roelands a soulign\u00e9 que ce n’\u00e9tait que le d\u00e9but et que l’IA jouerait un r\u00f4le de plus en plus important tout au long du parcours client, des recommandations personnalis\u00e9es au service pr\u00e9dictif et au soutien \u00e0 la d\u00e9cision intelligent.<\/p>\n

D\u00e9veloppements futurs<\/h3>\n

Air France KLM Martinair Cargo pr\u00e9voit de d\u00e9velopper d’autres solutions pilot\u00e9es par l’IA, qui seront introduites progressivement dans le cadre de son engagement continu envers l’innovation et l’orientation client. Ces initiatives visent non seulement \u00e0 accro\u00eetre l’efficacit\u00e9, mais aussi \u00e0 augmenter la valeur pour les clients et l’entreprise.<\/p>\n

L’entreprise, qui op\u00e8re dans le cadre du groupe Air France-KLM, propose une large gamme de solutions de fret a\u00e9rien fiables et dessert plus de 210 destinations dans le monde. La combinaison de la technologie et de l’expertise des employ\u00e9s doit, selon l’entreprise franco-n\u00e9erlandaise, contribuer \u00e0 \u00ab fa\u00e7onner la prochaine g\u00e9n\u00e9ration de l’exp\u00e9rience client dans le domaine du fret a\u00e9rien \u00bb.<\/p>\n

 <\/p>\n

www.afklcargo.com<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Air France KLM Martinair Cargo a introduit de nouvelles fonctionnalit\u00e9s d’IA pour am\u00e9liorer l’efficacit\u00e9 dans le secteur du fret a\u00e9rien et optimiser l’interaction avec les clients.<\/p>\n","protected":false},"author":12,"featured_media":94890,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1581,1582,1587],"tags":[14964,63441,2648,63442,45400,63443,63444,18781,18782,63445,45411,63446,2265,63447,63448,63449,2115,4521,45417,20173,63450,63451,5513,2655,63452,14979,2125,15137,23852,15138,63453,63454,63455,14986,63456,63457,63458,63459,63460,3475,63461,63462,3157,45425,45426,22317,63463,63464,63465,21579,63466,63467,63468,63469,63470,2155,1837,63471],"class_list":["post-94892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expedition-et-logistique","category-fret-aerien","category-leurope","tag-ai-in-logistics","tag-air-france-klm-martinair-cargo","tag-air-freight","tag-air-freight-market-francais-air-france-klm-martinair-cargo","tag-amelioration-de-lefficacite-grace-a-la-technologie","tag-ameliorer-linteraction-client","tag-artificial-intelligence-in-air-freight","tag-automation-in-air-freight","tag-automatisation-dans-le-fret-aerien","tag-automatisierung-im-luftfrachtgeschaeft","tag-buchungsprozess-optimieren","tag-commercial-transformation","tag-deutsch-luftfracht","tag-devis-instantanes-fret-aerien","tag-digital-b2b-customer-experience","tag-digitale-b2b-kundenerfahrung","tag-digitalisierung-in-der-logistik","tag-digitization-in-logistics","tag-efficiency-improvement-through-technology","tag-effizienzsteigerung-durch-technologie","tag-enhance-customer-interaction","tag-experience-client-b2b-numerique","tag-fachkraeftemangel-in-der-luftfahrt","tag-fret-aerien","tag-global-air-freight-solutions","tag-ia-dans-la-logistique","tag-industrie-du-transport","tag-innovation-dans-la-logistique","tag-innovation-in-der-logistik","tag-innovation-in-logistics","tag-intelligence-artificielle-dans-le-fret-aerien","tag-intelligent-decision-support","tag-intelligente-entscheidungsunterstuetzung","tag-ki-in-der-logistik","tag-kommerzielle-transformation","tag-kundeninteraktion-verbessern","tag-kuenstliche-intelligenz-in-der-luftfracht","tag-luftfrachtloesungen-weltweit","tag-luftfrachtmarkt-english-air-france-klm-martinair-cargo","tag-marche-du-fret-aerien","tag-mycargo-platform","tag-mycargo-plattform","tag-numerisation-dans-la-logistique","tag-optimiser-le-processus-de-reservation","tag-optimize-booking-process","tag-penurie-de-competences-dans-laviation","tag-plateforme-mycargo","tag-predictive-service","tag-service-predictif","tag-skills-shortage-in-aviation","tag-solutions-de-fret-aerien-mondiales","tag-soutien-a-la-decision-intelligente","tag-spot-quotes-air-freight","tag-spotangebote-luftfracht","tag-transformation-commerciale","tag-transport-industry","tag-transportwirtschaft","tag-vorausschauender-service"],"acf":[],"yoast_head":"\nAir 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