{"id":69088,"date":"2025-05-10T17:45:08","date_gmt":"2025-05-10T15:45:08","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2025\/05\/10\/hapag-lloyd-introduit-des-promesses-de-qualite-elargies\/"},"modified":"2025-05-10T17:45:08","modified_gmt":"2025-05-10T15:45:08","slug":"hapag-lloyd-introduit-des-promesses-de-qualite-elargies","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/fr\/2025\/05\/10\/hapag-lloyd-introduit-des-promesses-de-qualite-elargies\/","title":{"rendered":"Hapag-Lloyd introduit des promesses de qualit\u00e9 \u00e9largies"},"content":{"rendered":"<h5><strong>Hapag-Lloyd entreprend une nouvelle \u00e9tape dans le cadre de sa strat\u00e9gie 2030 et introduit des promesses de qualit\u00e9 \u00e9largies. Ces promesses d\u00e9veloppent les engagements auto-d\u00e9finis de l&rsquo;entreprise en mati\u00e8re de qualit\u00e9 et visent \u00e0 garantir une qualit\u00e9 op\u00e9rationnelle significativement am\u00e9lior\u00e9e ainsi qu&rsquo;une qualit\u00e9 de service accrue \u2013 une contribution importante \u00e0 une navigation maritime encore plus fiable et orient\u00e9e vers le client.<\/strong><\/h5>\n<p>(Hambourg) S&rsquo;appuyant sur les promesses de qualit\u00e9 d\u00e9j\u00e0 existantes, Hapag-Lloyd souhaite continuer \u00e0 minimiser les retards, augmenter la fiabilit\u00e9 et offrir aux clients plus de pr\u00e9visibilit\u00e9, de transparence et d&rsquo;efficacit\u00e9. Gr\u00e2ce \u00e0 une performance op\u00e9rationnelle am\u00e9lior\u00e9e, \u00e0 des processus clients optimis\u00e9s et \u00e0 l&rsquo;expansion de solutions num\u00e9riques, l&rsquo;entreprise renforce sa capacit\u00e9 d&rsquo;innovation et favorise la croissance et l&rsquo;efficacit\u00e9 dans son r\u00e9seau mondial.<\/p>\n<p>Au cours des derni\u00e8res ann\u00e9es, Hapag-Lloyd a d\u00e9j\u00e0 r\u00e9alis\u00e9 des am\u00e9liorations significatives : 90 % des r\u00e9servations clients sont d\u00e9sormais trait\u00e9es dans l&rsquo;heure (contre 60 % en 2019) et 93 % des appels sont pris en charge dans les douze secondes. De plus, 88 % de toutes les demandes des clients sont r\u00e9solues dans les huit heures ouvrables, ce qui souligne l&rsquo;engagement constant en faveur d&rsquo;un service client rapide et fiable.<\/p>\n<p>Les promesses de qualit\u00e9 \u00e9largies r\u00e9affirment l&rsquo;objectif \u00e0 long terme de l&rsquo;entreprise de devenir \u00ab\u00a0le num\u00e9ro un incontest\u00e9 en mati\u00e8re de qualit\u00e9\u00a0\u00bb parmi les compagnies maritimes. \u00ab\u00a0Il ne s&rsquo;agit pas seulement de se fixer des objectifs \u2013 il s&rsquo;agit de d\u00e9finir des normes claires pour notre secteur et de fournir chaque jour une qualit\u00e9 \u00e9lev\u00e9e constante\u00a0\u00bb, d\u00e9clare Rolf Habben Jansen, PDG de Hapag-Lloyd. \u00ab\u00a0Gr\u00e2ce \u00e0 nos promesses de qualit\u00e9, nous pouvons minimiser les retards, augmenter la fiabilit\u00e9 et offrir \u00e0 nos clients la pr\u00e9visibilit\u00e9 qu&rsquo;ils sont en droit d&rsquo;attendre de nous.\u00a0\u00bb<\/p>\n<h5><strong>Transparence totale dans l&rsquo;ex\u00e9cution<\/strong><\/h5>\n<p>Hapag-Lloyd s&rsquo;engage \u00e0 une transparence totale dans l&rsquo;ex\u00e9cution de ses promesses de qualit\u00e9. Le tableau de bord comprend des outils de suivi en temps r\u00e9el ainsi que des solutions num\u00e9riques am\u00e9lior\u00e9es qui offrent aux clients plus de contr\u00f4le, des temps de r\u00e9ponse plus rapides et une meilleure r\u00e9solution des probl\u00e8mes.<\/p>\n<p>Photo : \u00a9 Hapag-Lloyd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hapag-Lloyd entreprend une nouvelle \u00e9tape dans le cadre de sa strat\u00e9gie 2030 et introduit des promesses de qualit\u00e9 \u00e9largies. Ces promesses d\u00e9veloppent les engagements auto-d\u00e9finis de<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":5037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1559],"tags":[],"class_list":["post-69088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-ports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hapag-Lloyd introduit des promesses de qualit\u00e9 \u00e9largies - ITJ | International Transport Journal.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/fr\/2025\/05\/10\/hapag-lloyd-introduit-des-promesses-de-qualite-elargies\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd introduit des promesses de qualit\u00e9 \u00e9largies - ITJ | International Transport Journal.\" \/>\n<meta property=\"og:description\" content=\"Hapag-Lloyd entreprend une nouvelle \u00e9tape dans le cadre de sa strat\u00e9gie 2030 et introduit des promesses de qualit\u00e9 \u00e9largies. 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