{"id":22510,"date":"2021-01-13T21:51:57","date_gmt":"2021-01-13T20:51:57","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/01\/13\/rhenus-people-gere-trois-lignes-dassistance-pour-les-clients-de-la-bvg\/"},"modified":"2025-12-15T12:49:31","modified_gmt":"2025-12-15T11:49:31","slug":"rhenus-people-gere-trois-lignes-dassistance-pour-les-clients-de-la-bvg","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/fr\/2021\/01\/13\/rhenus-people-gere-trois-lignes-dassistance-pour-les-clients-de-la-bvg\/","title":{"rendered":"Rhenus :people! g\u00e8re trois lignes d’assistance pour les clients de la BVG"},"content":{"rendered":"

Le prestataire de services de gestion de la client\u00e8le Rhenus :people! a remport\u00e9 un nouveau contrat majeur cet automne. Depuis octobre, trois lignes d’assistance pour les Berliner Verkehrsbetriebe BVG, le plus grand op\u00e9rateur de transport public municipal d’Allemagne, sont g\u00e9r\u00e9es.<\/p>\n

(Bamberg\/Berlin) Pour les Berliner Verkehrsbetriebe, Rhenus :people! s’occupe depuis d\u00e9but octobre, en plus de la ligne d’assistance pour les horaires, de l’assistance t\u00e9l\u00e9phonique pour le bureau des objets trouv\u00e9s ainsi que d’une ligne d’assistance sp\u00e9ciale pour la s\u00e9curit\u00e9. Chaque ann\u00e9e, environ 175 000 appels seront d\u00e9sormais trait\u00e9s. Les employ\u00e9s de Rhenus :people! fournissent \u00e9galement des informations sur l’utilisation des applications BVG. La ligne d’assistance pour la s\u00e9curit\u00e9 sert de point de contact pour les appelants souhaitant signaler des anomalies telles que des graffitis, ainsi que pour les urgences.<\/p>\n

All\u00e8gement pour les employ\u00e9s de la BVG<\/strong><\/h5>\n

\u00ab\u00a0Gr\u00e2ce au soutien de Rhenus :people!, nos employ\u00e9s peuvent d\u00e9sormais se concentrer encore plus intens\u00e9ment sur le transport s\u00fbr et respectueux de l’environnement des passagers dans la capitale. La gestion des lignes d’assistance est un \u00e9l\u00e9ment important du contact quotidien avec les clients, c’est pourquoi nous avons d\u00e9lib\u00e9r\u00e9ment engag\u00e9 un partenaire fiable\u00a0\u00bb, explique Frank B\u00fcch, responsable du marketing \u00e0 la BVG. La BVG, avec ses 14 600 employ\u00e9s, veille \u00e0 ce que des centaines de milliers de Berlinois, de visiteurs et de touristes puissent se rendre au travail, rentrer chez eux et traverser la ville, r\u00e9alisant quotidiennement 2,9 millions de trajets. Environ 1,1 milliard de passagers utilisent chaque ann\u00e9e l’offre du plus grand op\u00e9rateur de transport public municipal d’Allemagne.<\/p>\n

\u00c0 propos de Rhenus Office Systems<\/strong><\/h5>\n

La Rhenus Office Systems GmbH propose des services de gestion de documents, d’informations ainsi que de gestion de processus personnalis\u00e9s : de la r\u00e9ception du courrier \u00e0 la num\u00e9risation, l’archivage, la destruction de donn\u00e9es et la mise \u00e0 disposition de personnel, jusqu’aux solutions de gestion de la client\u00e8le, cloud et BPO. Rhenus Office Systems accompagne les informations physiques et num\u00e9riques de ses clients de mani\u00e8re globale et les soutient dans la mise en \u0153uvre de leur strat\u00e9gie num\u00e9rique. Le groupe Rhenus est l’un des principaux prestataires de services logistiques op\u00e9rant \u00e0 l’\u00e9chelle mondiale, avec un chiffre d’affaires annuel de 5,5 milliards d’euros. 33 000 employ\u00e9s de Rhenus sont pr\u00e9sents dans 750 sites. <\/strong>Photo : \u00a9 Rhenus SE & Co. KG \/ L\u00e9gende de l’image :<\/em><\/strong> Rhenus g\u00e8re des lignes d’assistance pour la BVG<\/em>www.rhenus-people.de<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Le prestataire de services de gestion de la client\u00e8le Rhenus :people! a remport\u00e9 un nouveau contrat majeur cet automne. Depuis octobre, trois lignes d’assistance pour les [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1557,1561],"tags":[],"class_list":["post-22510","post","type-post","status-publish","format-standard","hentry","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"\nRhenus :people! g\u00e8re trois lignes d'assistance pour les clients de la BVG - ITJ | International Transport Journal.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/fr\/2021\/01\/13\/rhenus-people-gere-trois-lignes-dassistance-pour-les-clients-de-la-bvg\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rhenus :people! g\u00e8re trois lignes d'assistance pour les clients de la BVG - ITJ | International Transport Journal.\" \/>\n<meta property=\"og:description\" content=\"Le prestataire de services de gestion de la client\u00e8le Rhenus :people! a remport\u00e9 un nouveau contrat majeur cet automne. 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