{"id":20857,"date":"2020-10-29T18:00:28","date_gmt":"2020-10-29T17:00:28","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/"},"modified":"2025-12-15T12:41:33","modified_gmt":"2025-12-15T11:41:33","slug":"suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/","title":{"rendered":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center"},"content":{"rendered":"

La soci\u00e9t\u00e9 Albert Craiss GmbH & Co. KG utilise depuis peu un nouveau syst\u00e8me intelligent pour le suivi des transports nocturnes. Gr\u00e2ce au Customer Control Center connect\u00e9 \u00e0 la t\u00e9l\u00e9matique des v\u00e9hicules, l’entreprise de transport souabe peut optimiser la pr\u00e9cision de ses processus nocturnes.<\/p>\n

(M\u00fchlacker) \u2013 L’outil enregistre en temps r\u00e9el o\u00f9 se trouve un camion et contr\u00f4le automatiquement son itin\u00e9raire et son emploi du temps, de sorte que les employ\u00e9s de l’\u00e9quipe de nuit n’ont besoin d’intervenir qu’en cas de d\u00e9viations. Actuellement, pr\u00e8s de 65 trajets allemands et environ cinq trajets roumains par nuit sont connect\u00e9s \u00e0 la nouvelle solution \u00e0 titre d’essai. Une extension de ce nouveau flux de travail \u00e0 l’ensemble du groupe Craiss est pr\u00e9vue pour 2021.<\/p>\n

\u00ab Le Customer Control Center apporte calme et une plus grande pr\u00e9cision \u00e0 nos processus nocturnes, cr\u00e9ant ainsi encore plus de confiance chez nos clients \u00bb, d\u00e9clare Torsten Kurfi\u00df, directeur du transport chez Albert Craiss GmbH & Co. KG. Entre 22 heures et 6 heures, certains transports en Allemagne et en Roumanie sont actuellement surveill\u00e9s avec le nouvel outil de suivi. Les retards, par exemple en raison de bouchons ou de pannes, sont class\u00e9s dans un syst\u00e8me de feux tricolores et peuvent \u00eatre pr\u00e9vus \u00e0 la minute pr\u00e8s et communiqu\u00e9s aux clients. De plus, il est possible de contacter directement le conducteur via le logiciel.<\/p>\n

Les retours des clients jusqu’\u00e0 pr\u00e9sent ont \u00e9t\u00e9 extr\u00eamement positifs. \u00ab Avec le Customer Control Center, les exp\u00e9diteurs b\u00e9n\u00e9ficient non seulement d’une s\u00e9curit\u00e9 de planification accrue, mais peuvent \u00e9galement b\u00e9n\u00e9ficier d’une couverture d’assurance \u00e9largie pour les marchandises \u00bb, d\u00e9clare Kurfi\u00df. Le d\u00e9ploiement \u00e0 l’\u00e9chelle de Craiss du syst\u00e8me est pr\u00e9vu pour l’ann\u00e9e prochaine.<\/p>\n

www.craiss.com<\/a><\/p>\n

Image : Mit le nouveau Customer Control Center, Albert Craiss GmbH & Co. KG suit actuellement environ 70 transports de camions par nuit en Allemagne et en Roumanie - <\/em>\u00a9 Albert Craiss GmbH & Co. KG<\/p>\n","protected":false},"excerpt":{"rendered":"

La soci\u00e9t\u00e9 Albert Craiss GmbH & Co. KG utilise depuis peu un nouveau syst\u00e8me intelligent pour le suivi des transports nocturnes. Gr\u00e2ce au Customer Control Center [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1557,1561],"tags":[],"class_list":["post-20857","post","type-post","status-publish","format-standard","hentry","category-categories","category-forwarding-logistics","category-regions"],"acf":[],"yoast_head":"\nSuivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.\" \/>\n<meta property=\"og:description\" content=\"La soci\u00e9t\u00e9 Albert Craiss GmbH & Co. KG utilise depuis peu un nouveau syst\u00e8me intelligent pour le suivi des transports nocturnes. Gr\u00e2ce au Customer Control Center [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/\" \/>\n<meta property=\"og:site_name\" content=\"ITJ | International Transport Journal\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-29T17:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T11:41:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Suivi des transports nocturnes : Craiss met en place un Customer Control Center\",\"datePublished\":\"2020-10-29T17:00:28+00:00\",\"dateModified\":\"2025-12-15T11:41:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/\"},\"wordCount\":362,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#organization\"},\"articleSection\":[\"Categories\",\"Forwarding & Logistics\",\"Regions\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/\",\"url\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/\",\"name\":\"Suivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#website\"},\"datePublished\":\"2020-10-29T17:00:28+00:00\",\"dateModified\":\"2025-12-15T11:41:33+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/2020\\\/10\\\/29\\\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suivi des transports nocturnes : Craiss met en place un Customer Control Center\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/\",\"name\":\"ITJ | International Transport Journal\",\"description\":\"Restez inform\u00e9 des derni\u00e8res nouvelles mondiales dans les secteurs du transport, de la logistique et de la cha\u00eene d'approvisionnement. Transport Journal fournit des informations d'experts, des analyses et des mises \u00e0 jour sur le transport maritime, l'aviation, l'intermodalit\u00e9 et l'exp\u00e9dition. \",\"publisher\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#organization\",\"name\":\"Groupe Logismedia AG\",\"alternateName\":\"Logismedia Group AG\",\"url\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/transportjournal.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/09\\\/Logo_ITJ.png\",\"contentUrl\":\"https:\\\/\\\/transportjournal.com\\\/wp-content\\\/uploads\\\/sites\\\/2\\\/2025\\\/09\\\/Logo_ITJ.png\",\"width\":799,\"height\":326,\"caption\":\"Groupe Logismedia AG\"},\"image\":{\"@id\":\"https:\\\/\\\/transportjournal.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/56456496\\\/admin\\\/dashboard\\\/\",\"https:\\\/\\\/www.instagram.com\\\/logismediagroup\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@LogiamediaGroupAG\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/","og_locale":"fr_FR","og_type":"article","og_title":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.","og_description":"La soci\u00e9t\u00e9 Albert Craiss GmbH & Co. KG utilise depuis peu un nouveau syst\u00e8me intelligent pour le suivi des transports nocturnes. Gr\u00e2ce au Customer Control Center [\u2026]","og_url":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/","og_site_name":"ITJ | International Transport Journal","article_published_time":"2020-10-29T17:00:28+00:00","article_modified_time":"2025-12-15T11:41:33+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/#article","isPartOf":{"@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/"},"author":{"name":"","@id":""},"headline":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center","datePublished":"2020-10-29T17:00:28+00:00","dateModified":"2025-12-15T11:41:33+00:00","mainEntityOfPage":{"@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/"},"wordCount":362,"commentCount":0,"publisher":{"@id":"https:\/\/transportjournal.com\/fr\/#organization"},"articleSection":["Categories","Forwarding & Logistics","Regions"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/","url":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/","name":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center - ITJ | International Transport Journal.","isPartOf":{"@id":"https:\/\/transportjournal.com\/fr\/#website"},"datePublished":"2020-10-29T17:00:28+00:00","dateModified":"2025-12-15T11:41:33+00:00","breadcrumb":{"@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/transportjournal.com\/fr\/2020\/10\/29\/suivi-des-transports-nocturnes-craiss-met-en-place-un-customer-control-center\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/transportjournal.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Suivi des transports nocturnes : Craiss met en place un Customer Control Center"}]},{"@type":"WebSite","@id":"https:\/\/transportjournal.com\/fr\/#website","url":"https:\/\/transportjournal.com\/fr\/","name":"ITJ | International Transport Journal","description":"Restez inform\u00e9 des derni\u00e8res nouvelles mondiales dans les secteurs du transport, de la logistique et de la cha\u00eene d'approvisionnement. Transport Journal fournit des informations d'experts, des analyses et des mises \u00e0 jour sur le transport maritime, l'aviation, l'intermodalit\u00e9 et l'exp\u00e9dition. ","publisher":{"@id":"https:\/\/transportjournal.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/transportjournal.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/transportjournal.com\/fr\/#organization","name":"Groupe Logismedia AG","alternateName":"Logismedia Group AG","url":"https:\/\/transportjournal.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/transportjournal.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/transportjournal.com\/wp-content\/uploads\/sites\/2\/2025\/09\/Logo_ITJ.png","contentUrl":"https:\/\/transportjournal.com\/wp-content\/uploads\/sites\/2\/2025\/09\/Logo_ITJ.png","width":799,"height":326,"caption":"Groupe Logismedia AG"},"image":{"@id":"https:\/\/transportjournal.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/56456496\/admin\/dashboard\/","https:\/\/www.instagram.com\/logismediagroup\/","https:\/\/www.youtube.com\/@LogiamediaGroupAG"]}]}},"_links":{"self":[{"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/posts\/20857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/comments?post=20857"}],"version-history":[{"count":1,"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/posts\/20857\/revisions"}],"predecessor-version":[{"id":37908,"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/posts\/20857\/revisions\/37908"}],"wp:attachment":[{"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/media?parent=20857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/categories?post=20857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/transportjournal.com\/fr\/wp-json\/wp\/v2\/tags?post=20857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}