Unilode appoints Joseph P. Jensen as MD Customer Experience
Unilode Aviation Solutions, a provider of outsourced ULD management and repair solutions, has appointed Joseph P. Jensen as managing director customer experience, as of 4 March 2019. Jensen will be based in the United States, report directly to CEO Benoît Dumont and oversee the customer centricity programme to improve customer experience along the complete value chain, including support of Unilode's digitalisation programme.
Jensen has extensive experience in above-wing, below-wing, and cargo operations. He started at a US regional carrier in 2000 and held successive leadership positions at several airlines. In 2015 Delta appointed Jensen as the head of a new ULD Control Group to oversee in-house MRO operations, sourcing, logistics, operations, regulatory compliance and digitalisation. Under his leadership, his team successfully implemented the first and largest ULD IoT to date in the air cargo business. (mw)