Etihad Cargo launches IOR solution
Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched an innovative “Instant Offer Rate” (IOR) tool, further enhancing the carrier's online booking portal to streamline the booking process, provide faster response times and raise the levels of customer service.
Developed in collaboration with IBS Software, Etihad Cargo's IOR solution will enable the carrier to boost efficiency, reducing pricing transaction times by up to 70%. Prices are instantly generated based on five key booking and flight parameters, including density, departure day, direct and indirect flights, flight demand and requested services.
Using this data, the IOR solution will provide the best available price to customers within a few seconds, offering a seamless, user-friendly booking process via Etihad Cargo's online portal. (cj)