{"id":69090,"date":"2025-05-10T17:45:08","date_gmt":"2025-05-10T15:45:08","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2025\/05\/10\/hapag-lloyd-introduce-promesas-de-calidad-ampliadas\/"},"modified":"2025-05-10T17:45:08","modified_gmt":"2025-05-10T15:45:08","slug":"hapag-lloyd-introduce-promesas-de-calidad-ampliadas","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/es\/2025\/05\/10\/hapag-lloyd-introduce-promesas-de-calidad-ampliadas\/","title":{"rendered":"Hapag-Lloyd introduce promesas de calidad ampliadas"},"content":{"rendered":"
Hapag-Lloyd unternimmt den n\u00e4chsten Schritt im Rahmen der Strategie 2030 und f\u00fchrt erweiterte Qualit\u00e4tsversprechen ein. Diese Versprechen entwickeln die selbst definierten Verpflichtungen des Unternehmens im Bereich Qualit\u00e4t weiter und zielen darauf ab, signifikant verbesserte\u00a0operative Qualit\u00e4t sowie gesteigerte Servicequalit\u00e4t zu gew\u00e4hrleisten \u2013 ein wichtiger Beitrag zu einer noch zuverl\u00e4ssigeren und kundenorientierten Linienschifffahrt. <\/strong><\/h5>\n

(Hamburg) Aufbauend auf den bereits bestehenden Qualit\u00e4tsversprechen will Hapag-Lloyd Versp\u00e4tungen weiter minimieren, die Zuverl\u00e4ssigkeit steigern und den Kunden mehr Planbarkeit, Transparenz und Effizienz bieten. Durch verbesserte operative Leistung, optimierte Kundenprozesse und den Ausbau digitaler L\u00f6sungen st\u00e4rkt das Unternehmen seine Innovationskraft und f\u00f6rdert Wachstum und Effizienz in seinem globalen Netzwerk.<\/p>\n

In den vergangenen Jahren hat Hapag-Lloyd bereits erhebliche Verbesserungen erzielt: 90 Prozent der Kundenbuchungen werden nun innerhalb einer Gesch\u00e4ftsstunde bearbeitet (im Vergleich zu 60 Prozent im Jahr 2019) und 93 Prozent der Anrufe innerhalb von zw\u00f6lf Sekunden entgegengenommen. Au\u00dferdem werden 88 Prozent aller Kundenanfragen innerhalb von acht Gesch\u00e4ftsstunden gel\u00f6st, was das konsequente\u00a0Engagement f\u00fcr schnellen und zuverl\u00e4ssigen Kundenservice unterstreicht.<\/p>\n

Die erweiterten Qualit\u00e4tsversprechen bekr\u00e4ftigen das langfristige Ziel des Unternehmens, \u201eUndisputed Number One for Quality\u201c unter den Linienreedereien zu werden. \u201eEs geht nicht nur darum, uns Ziele zu setzen \u2013 es geht darum, klare Standards f\u00fcr unsere Branche zu definieren und jeden Tag gleichbleibend hohe Qualit\u00e4t zu liefern\u201c, sagt Rolf Habben Jansen, CEO von Hapag-Lloyd. \u201eDank unserer Qualit\u00e4tsversprechen k\u00f6nnen wir Versp\u00e4tungen minimieren, die Zuverl\u00e4ssigkeit erh\u00f6hen und unseren Kunden die Planbarkeit bieten, die sie zu Recht von uns erwarten.\u201c<\/p>\n

Vollst\u00e4ndige Transparenz bei der Erf\u00fcllung<\/strong><\/h5>\n

Hapag-Lloyd hat sich zu vollst\u00e4ndiger Transparenz bei der Erf\u00fcllung seiner Qualit\u00e4tsversprechen verpflichtet. Das Dashboard beinhaltet Echtzeit-Tracking-Tools sowie verbesserte digitale L\u00f6sungen, die den Kunden mehr Kontrolle, schnellere Reaktionszeiten und verbesserte Problembehebungen bieten.<\/p>\n

Foto: \u00a9 Hapag-Lloyd<\/p>\n","protected":false},"excerpt":{"rendered":"

Hapag-Lloyd unternimmt den n\u00e4chsten Schritt im Rahmen der Strategie 2030 und f\u00fchrt erweiterte Qualit\u00e4tsversprechen ein. Diese Versprechen entwickeln die selbst definierten Verpflichtungen des Unternehmens im Bereich [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":5037,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1559],"tags":[],"class_list":["post-69090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-ports"],"acf":[],"yoast_head":"\nHapag-Lloyd introduce promesas de calidad ampliadas - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/es\/2025\/05\/10\/hapag-lloyd-introduce-promesas-de-calidad-ampliadas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd introduce promesas de calidad ampliadas - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"Hapag-Lloyd unternimmt den n\u00e4chsten Schritt im Rahmen der Strategie 2030 und f\u00fchrt erweiterte Qualit\u00e4tsversprechen ein. 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