{"id":52387,"date":"2021-10-01T15:33:01","date_gmt":"2021-10-01T13:33:01","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/10\/01\/fiege-abre-un-nuevo-centro-de-atencion-al-cliente-en-essen\/"},"modified":"2021-10-01T15:33:01","modified_gmt":"2021-10-01T13:33:01","slug":"fiege-abre-un-nuevo-centro-de-atencion-al-cliente-en-essen","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/es\/2021\/10\/01\/fiege-abre-un-nuevo-centro-de-atencion-al-cliente-en-essen\/","title":{"rendered":"Fiege abre un nuevo centro de atenci\u00f3n al cliente en Essen"},"content":{"rendered":"<h5><strong>El proveedor de log\u00edstica Fiege abre un nuevo centro de atenci\u00f3n al cliente. A partir del 1 de octubre, la empresa familiar de Greven, en Westfalia, crea un nuevo espacio en Essen para apoyar a los actores del comercio electr\u00f3nico en la implementaci\u00f3n y desarrollo de sus ideas de atenci\u00f3n al cliente.<\/strong><\/h5>\n<p>(Greven\/Essen) Ya sea por tel\u00e9fono, correo electr\u00f3nico, chat o WhatsApp: Fiege se encarga de todo el proceso de servicio. Asesoramiento de productos, gesti\u00f3n de pedidos, gesti\u00f3n de devoluciones y reclamaciones, gesti\u00f3n de rese\u00f1as, as\u00ed como an\u00e1lisis y evaluaciones exhaustivas de las razones de contacto: Fiege cuenta con a\u00f1os de experiencia en atenci\u00f3n al cliente y su equipo trabaja continuamente en el desarrollo de sus servicios.<\/p>\n<p>\u00abEstamos respondiendo con nuestra nueva ubicaci\u00f3n al fuerte crecimiento en el \u00e1rea del comercio electr\u00f3nico y a la creciente demanda de atenci\u00f3n al cliente de nuestros clientes\u00bb, dice Jan Meischein, director del negocio de comercio electr\u00f3nico en Fiege. \u00abSolo en el a\u00f1o pasado, nuestro volumen de horas en atenci\u00f3n al cliente casi se duplic\u00f3. Y para finales de 2021, esperamos un crecimiento adicional de casi el 30 por ciento. Con nuestra nueva ubicaci\u00f3n en Essen, podemos satisfacer a\u00fan mejor las demandas y necesidades de nuestros clientes\u00bb, explica Meischein, quien tambi\u00e9n est\u00e1 convencido de que \u00abnos beneficiaremos de la buena situaci\u00f3n de los solicitantes en el coraz\u00f3n de la cuenca del Ruhr, para poder escalar r\u00e1pidamente y de manera flexible junto con nuestros clientes seg\u00fan sea necesario en el futuro.\u00bb<\/p>\n<h5><strong>Estrategias individuales<\/strong><\/h5>\n<p>El equipo de Jan Meischein desarrolla, adem\u00e1s de sus ofertas en atenci\u00f3n al cliente, estrategias omnicanal individuales para sus clientes, desde paquetes de inicio estandarizados para nuevas empresas hasta soluciones personalizadas para marcas establecidas. \u00abNo solo desarrollamos el software para una gesti\u00f3n de pedidos basada en sistemas y de alto rendimiento\u00bb, dice Meischein, \u00absino que tambi\u00e9n asumimos todos los servicios en las \u00e1reas de gesti\u00f3n de cuentas por cobrar y gesti\u00f3n de riesgos, gesti\u00f3n de rese\u00f1as y gesti\u00f3n de reclamaciones de transportistas.\u00bb<\/p>\n<h5><strong>Ampliar el \u00e1rea de comercio minorista omnicanal<\/strong><\/h5>\n<p>A largo plazo, Fiege tiene como objetivo ampliar continuamente su oferta de servicios en el \u00e1rea de comercio minorista omnicanal, dice Christoph Mangelmans, director general de comercio minorista omnicanal: \u00abEl servicio al cliente es la carta de presentaci\u00f3n de cada tienda en l\u00ednea: en el negocio de comercio electr\u00f3nico, que en gran medida es impersonal, solo aqu\u00ed se produce el contacto directo con los clientes. Por lo tanto, es a\u00fan m\u00e1s importante que nos posicionemos como proveedores de servicios de manera orientada al futuro y creemos soluciones atractivas, tanto para marcas como para consumidores.\u00bb<\/p>\n<p>Foto: \u00a9 Fiege<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El proveedor de log\u00edstica Fiege abre un nuevo centro de atenci\u00f3n al cliente. A partir del 1 de octubre, la empresa familiar de Greven, en Westfalia,<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":12215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1557,1560,1561],"tags":[],"class_list":["post-52387","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-forwarding-logistics","category-intralogistics","category-regions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fiege abre un nuevo centro de atenci\u00f3n al cliente en Essen - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/es\/2021\/10\/01\/fiege-abre-un-nuevo-centro-de-atencion-al-cliente-en-essen\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fiege abre un nuevo centro de atenci\u00f3n al cliente en Essen - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"El proveedor de log\u00edstica Fiege abre un nuevo centro de atenci\u00f3n al cliente. 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