{"id":19448,"date":"2020-09-02T07:03:56","date_gmt":"2020-09-02T05:03:56","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2020\/09\/02\/hapag-lloyd-presenta-su-nuevo-customer-dashboard\/"},"modified":"2025-12-15T12:35:27","modified_gmt":"2025-12-15T11:35:27","slug":"hapag-lloyd-presenta-su-nuevo-customer-dashboard","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/es\/2020\/09\/02\/hapag-lloyd-presenta-su-nuevo-customer-dashboard\/","title":{"rendered":"Hapag-Lloyd presenta su nuevo Customer Dashboard"},"content":{"rendered":"

Hapag Lloyd presenta su nuevo ‘Customer Dashboard’. A trav\u00e9s de \u00e9l, los clientes reciben informaci\u00f3n individual sobre c\u00f3mo se cumplen las promesas de calidad. Los detalles de las primeras cuatro promesas de calidad ya est\u00e1n disponibles. Se publicar\u00e1n otras seis promesas hasta finales de 2021 y tambi\u00e9n ser\u00e1n visibles en el dashboard personalizado.<\/p>\n

(Hamburgo) Hapag-Lloyd ha presentado su nuevo ‘Customer Dashboard’. Los clientes de la naviera tienen acceso a informaci\u00f3n de rendimiento individual basada en sus propios env\u00edos con Hapag-Lloyd. Las cuatro promesas de calidad publicadas hasta ahora - ‘Confirmaci\u00f3n de reserva r\u00e1pida’, ‘Emisi\u00f3n r\u00e1pida y precisa del conocimiento de embarque’, ‘Facturaci\u00f3n correcta’ y ‘Cargado como se reserv\u00f3’ - se pueden consultar f\u00e1cilmente a trav\u00e9s del dashboard. En el dashboard se puede rastrear c\u00f3mo Hapag-Lloyd est\u00e1 cumpliendo sus promesas de calidad hacia sus clientes. El Customer Dashboard tambi\u00e9n muestra qu\u00e9 tan bien Hapag-Lloyd cumple sus promesas de calidad a nivel global.<\/p>\n

\u00abNuestro rendimiento es ahora claro y consistente para nuestros clientes. Con la introducci\u00f3n del Customer Dashboard, finalmente podemos mostrar a nuestros clientes que cumplimos nuestras promesas y seguimos ofreciendo la mejor calidad posible. A trav\u00e9s de la visibilidad completa de c\u00f3mo cumplimos nuestras promesas de calidad, ofrecemos a nuestros clientes un valor directo y somos \u00fanicos en la industria del transporte mar\u00edtimo de contenedores\u00bb, dice Jesper Kanstrup, Director Senior de Calidad del Cliente en Hapag-Lloyd.<\/p>\n

Un apret\u00f3n de manos virtual con los clientes<\/h5>\n

Para poder ofrecer la m\u00e1xima calidad, Hapag-Lloyd pide a sus clientes que cumplan con su parte de las obligaciones. Esto incluye, por ejemplo, enviar la informaci\u00f3n de reserva a tiempo o cumplir con los acuerdos de cantidad y reserva.<\/p>\n

\u00abEste apret\u00f3n de manos virtual con nuestros clientes es la base de nuestro \u00e9xito conjunto. Cumplimos nuestras promesas de calidad y, con ello, creamos una base para una s\u00f3lida asociaci\u00f3n con nuestros clientes. Todo esto es parte de nuestros esfuerzos por mejorar la calidad en nuestra industria\u00bb, explica Juan Carlos Duk, Director General de Desarrollo Comercial Global en Hapag-Lloyd.<\/p>\n

Con sus credenciales de acceso para el negocio en l\u00ednea, los clientes pueden obtener informaci\u00f3n personalizada a trav\u00e9s del Hapag-Lloyd Navigator sobre c\u00f3mo Hapag-Lloyd cumple sus promesas de calidad hacia ellos. Las seis promesas de calidad restantes se publicar\u00e1n trimestralmente hasta finales de 2021. Todas ser\u00e1n visibles a trav\u00e9s del ‘Customer Dashboard’.<\/p>\n

Foto: \u00a9 Hapag-Lloyd<\/p>\n

www.hapag-lloyd.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Hapag Lloyd presenta su nuevo ‘Customer Dashboard’. A trav\u00e9s de \u00e9l, los clientes reciben informaci\u00f3n individual sobre c\u00f3mo se cumplen las promesas de calidad. Los detalles [\u2026]<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1665,1561,1559],"tags":[],"class_list":["post-19448","post","type-post","status-publish","format-standard","hentry","category-categories","category-regions","category-shipping-ports"],"acf":[],"yoast_head":"\nHapag-Lloyd presenta su nuevo Customer Dashboard - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/es\/2020\/09\/02\/hapag-lloyd-presenta-su-nuevo-customer-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hapag-Lloyd presenta su nuevo Customer Dashboard - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"Hapag Lloyd presenta su nuevo ‘Customer Dashboard’. 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