{"id":14127,"date":"2021-03-16T17:24:06","date_gmt":"2021-03-16T16:24:06","guid":{"rendered":"https:\/\/blog.brand-architecture.at\/2021\/03\/16\/swan-baut-in-deutschland-24-7-kunden-support-weiter-aus\/"},"modified":"2025-12-15T12:17:34","modified_gmt":"2025-12-15T11:17:34","slug":"swan-baut-in-deutschland-24-7-kunden-support-weiter-aus","status":"publish","type":"post","link":"https:\/\/transportjournal.com\/de\/2021\/03\/16\/swan-baut-in-deutschland-24-7-kunden-support-weiter-aus\/","title":{"rendered":"SWAN baut in Deutschland 24\/7 Kunden-Support weiter aus"},"content":{"rendered":"<p>Die SWAN GmbH ist auf Wachstumskurs. Um k\u00fcnftig noch mehr Kunden rund um den Globus ihren SAP EWM Helpdesk anbieten zu k\u00f6nnen, vergr\u00f6\u00dfert das Projekthaus f\u00fcr SAP-Logistik sein Service-Team kontinuierlich. Vier weitere Mitarbeiter sind f\u00fcr die Kunden nach Projektabwicklung operativ und strategisch im Einsatz. Auch Unternehmen mit einer SAP-L\u00f6sung, die nicht von der SWAN implementiert wurde, steht der Kundenservice zur Verf\u00fcgung.<\/p>\n<p>(Augsburg) Im SWAN Customer Lifecycle Support arbeiten SAP EWAM Berater und SAP EWM Developer \u00fcber kurze Kommunikationswege f\u00fcr die bestm\u00f6gliche Kundenl\u00f6sung zusammen. Zum produktiven Projektstart liefern sie ma\u00dfgeschneiderten Ramp-Up-Service, ein individuelles Schulungskonzept f\u00fcr alle Mitarbeitergruppen und das passende Service-vor-Ort-Paket. Sie analysieren Problemursachen, optimieren SAP-Anlagen und Prozesse, indem sie Kunden professionell bei der Weiterentwicklung ihrer unternehmensweiten Logistik helfen. Im ersten Schritt schnell per Telefon oder per E-Mail, zudem regelm\u00e4\u00dfig pers\u00f6nlich vor Ort. Um den professionellen Service entsprechend der SWAN-Standards weiterhin in vollem Umfang und f\u00fcr alle Interessierten anbieten zu k\u00f6nnen, erweitert der SAP-Experte nun sein Helpdesk-Team erneut.<\/p>\n<h5><strong>Experten kennen Systeme und Anlagen der Kunden<\/strong><\/h5>\n<p>Anstelle eines Callcenters mit Weiterleitung ins Ausland arbeiten im Customer Lifecycle Support der SWAN deutsch- und englischsprachige Experten in 24-st\u00fcndiger Rufbereitschaft. Sie kennen die Systeme und Anlagen der Kunden, die jeweiligen Ansprechpartner und alle spezifischen Logistikprozesse und helfen deshalb schnell und effizient weiter.<\/p>\n<p>\u201eWir verstehen Projekte und Logistik-Prozesse niemals als endg\u00fcltig und schl\u00fcsselfertig, sondern vielmehr als im st\u00e4ndigen Wandel und mit stetigem Optimierungsbedarf. Dementsprechend gehen unsere Spezialisten im Customer Lifecycle Support ganz individuell auf sich ver\u00e4ndernde Prozesse und Bed\u00fcrfnisse ein, ziehen Learnings aus Projekten oder dem operativen Gesch\u00e4ftsbetrieb unserer Kunden und adaptieren daraufhin Ver\u00e4nderungen im System\u201c, so Alexander Bernhard, Gesch\u00e4ftsf\u00fchrer der SWAN GmbH.<\/p>\n<p>Foto: \u00a9 senivpetro \u00fcber freepik.com<\/p>\n<p><a href=\"https:\/\/www.swan.de\" target=\"_blank\" rel=\"noopener noreferrer\">www.swan.de<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Die SWAN GmbH ist auf Wachstumskurs. Um k\u00fcnftig noch mehr Kunden rund um den Globus ihren SAP EWM Helpdesk anbieten zu k\u00f6nnen, vergr\u00f6\u00dfert das Projekthaus f\u00fcr<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1573,1666,1569],"tags":[],"class_list":["post-14127","post","type-post","status-publish","format-standard","hentry","category-regionen","category-rubriken","category-logistik-spedition"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SWAN baut in Deutschland 24\/7 Kunden-Support weiter aus - ITJ | International Transport Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transportjournal.com\/de\/2021\/03\/16\/swan-baut-in-deutschland-24-7-kunden-support-weiter-aus\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SWAN baut in Deutschland 24\/7 Kunden-Support weiter aus - ITJ | International Transport Journal\" \/>\n<meta property=\"og:description\" content=\"Die SWAN GmbH ist auf Wachstumskurs. 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