Turkish Cargo now ISO 10002 certified
Turkish Cargo has obtained the "customer satisfaction management certificate" (ISO 10002) and developed the cargo customers feedback management policy accordingly. Under these guidelines, various improvements have been performed on the reporting methods, related processes and the feedback management system titled as 3CS, and all employees have been assigned with trainings in the respective issues.
Customer satisfaction-focused boxes titled as "Sizi Dinliyoruz (we care about your feedback)" at the terminals at IST and ISL airports ensure a transparent, competent, accessible, objective, fast, accountable and continuously-improvable process management. The airline says it acts "in strict adherence to the principle of confidentiality in all feedback and resolves any and all requests rapidly". (ah)