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Transit Terminal Trainer is still a very young profession at DACHSER. Lisa Ederer is one of the pioneers. In Graz, she ensures the right interplay of teams and processes in the transshipment hall. Many professional as well as human qualities are required. Meanwhile, there are over 50 Transit Terminal Trainers in nine countries of the DACHSER network.
(Keimpten/Graz) At first, she wasn’t quite sure what to expect. How could she? Lisa Ederer from the DACHSER branch in Graz was one of the first candidates for a completely new profession: Transit Terminal Trainer. In January 2023, she participated in the first three-day course at the DACHSER Head Office in Kempten for this newly created position of knowledge and know-how mediator in the transshipment halls. That was just a year and a half ago – yet the now over 50 Transit Terminal Trainers in nine countries of the DACHSER network are already considered indispensable.
“I deal with 16-year-old trainees just as much as with the older generation who are nearing retirement. I want to be a good point of contact for everyone,” says Lisa Ederer. The 22-year-old has a kind of conductor role in the transshipment hall in Graz, at a time when change is advancing ever faster in logistics. In addition, the Transit Terminal Trainer is also responsible for the DACHSER branch in Stans, Tyrol, which she visits regularly.
Human and Know-how Required
It is a very exciting job with a lot of variety. I convey a lot of expertise – but at the same time, I am also there to listen to our colleagues when they have problems and to approach them,” says Lisa Ederer. Human qualities are therefore just as important in this job as know-how and knowledge of new applications or processes. The tasks are very diverse: This includes, among other things, the onboarding process on-site for new employees in the transshipment warehouse, as well as identifying training needs and organizing training sessions for Logistics Operatives. The Transit Terminal Trainers also keep an eye on the work processes, make practical optimization suggestions if necessary, and support the introduction of new tools and technologies. “The Logistics Operatives in our Transit Terminals are the cornerstone of almost every production-relevant process,” explains Eva-Maria Marcour, Head of Competence Development & Expert Programs Road Logistics. “Therefore, the right integration into the team, specific training, and the further development of our Logistics Operatives are essential for the success of our core business in piece goods logistics and the continuous growth of our company.”
Transit Terminal Trainers in the transshipment warehouse ideally have completed training as a specialist in warehouse logistics as well as relevant professional experience in the field of freight forwarding. A pronounced process-oriented mindset, experience in analyzing forwarding processes, and good communication skills are also in demand.
Under this premise, Lisa Ederer supervises 35 employees in Graz, while there are 17 in the Stans branch. “Every two to three months, new developments and important topics are discussed in workshops. For example, when we start documenting damages with photos, how to conduct load securing checks, or how goods and pallet trucks must be secured,” she reports.
Continuous Process Optimization
Twice a year, Lisa Ederer also surveys the employees on how processes in the Transit Terminal can be further improved on-site: “A lot of good ideas come together – especially when new tools are introduced.” Despite all the technological modernization and development, it is equally important that the company’s values remain in focus. “DACHSER is truly like a family; I never expected that the cohesion at work could be so strong,” emphasizes Lisa Ederer. She also contributes significantly to this, as the trainer always has an open ear for everyone in the Transit Terminal.
For this demanding task, the young woman receives full support from the DACHSER network. Once a month, like all Transit Terminal Trainers of the family business, she participates in a Virtual Classroom Meeting. There, the most important innovations and information are shared and discussed. In addition, there is the opportunity to receive separate training on specific topics. “We have a really great TT Trainer community where we share our knowledge and training materials,” says Lisa Ederer. “We learn together and from each other. It’s fun and brings an extra dose of motivation.”
Once a year, each Transit Terminal Trainer is also invited to a training week. These always take place at different DACHSER locations and in various countries – giving experts like Lisa Ederer the chance to get to know different process variants.
Also Personal Development
“I have also developed personally through the training – for example, how to present myself well and also convince others,” says Lisa Ederer. In these personality workshops as part of the three-day basic training, the “Lotus Blossom Principle” particularly stuck with her: “Doing it like the plant and letting stress and anger roll off me has helped me a lot in how I can optimally respond to different types of people and, if necessary, also handle difficult situations.”
Photo: © Stefan Gergely/Dachser
