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Cathay Cargo has won the award for „World’s Best Airline for Brand-Based Cargo Operations“ at the Airline Ratings‘ Airline Excellence Awards 2026. This accolade recognizes the consistency and reliability of Cathay Cargo’s operations across its network, as well as the company’s commitment to viewing cargo as a core business area rather than a sideline.
Dominic Perret, Director of Cathay Cargo, commented on the award: „For 80 years, air freight has been an important business area for the Cathay Group. It is always an honor to be recognized by the industry for our work.“ As the largest cargo provider at the world’s busiest cargo airport, Perret emphasizes Cathay Cargo’s commitment to strengthening Hong Kong’s position by investing in technology, solutions, service, and operational safety to maintain customer trust.
According to Airline Ratings, Cathay Cargo stands out due to its integrated cargo product, dedicated cargo fleet, high operational reliability, and advanced handling capabilities for specialized shipments. James Evans, General Manager Cargo Commercial, highlights that solutions for specialized shipments are a key differentiator for Cathay Cargo and are of great importance to customers.
This year, Cathay Cargo will continue to focus on digital developments aimed at enhancing the customer experience. In particular, efforts are underway to make the website cathaycargo.com a central portal for customer needs. „Our goal is to provide a seamless journey from booking to shipment tracking within our digital ecosystem,“ explains Evans. A new booking management feature has recently been introduced, giving customers more control.
The judging panel also praised the advanced „Lithium Battery Detection“ and digital traceability supported by sophisticated operational procedures. Tim Wong, General Manager Cargo Service Delivery, explained how safety and reliability underpin Cathay Cargo’s service delivery. „By continuously strengthening our processes and leveraging data and technology to support informed decisions, we focus on providing resilient operations and a consistent service that our customers can trust,“ he said.
Perret added that the Cathay Cargo team and partner companies are crucial to achieving Cathay Cargo’s goals in the coming year. „This award is a great recognition of their efforts, and I want to thank our teams worldwide for their dedication and tireless commitment as we strive to become the world’s best air freight provider.“
