Etihad Cargo launches logistics academy

Etihad Cargo has launched the Etihad Cargo Excellence Hub, the first logistics academy in the air freight industry operated by an airline. This initiative aims to provide specialized training that promotes safety, compliance, and operational excellence. The user-friendly online platform is designed for Etihad Cargo’s stakeholders and aims to ensure a consistent customer experience for global partners.

The academy was established in Abu Dhabi and is intended to ensure that operational, safety, and compliance standards are upheld throughout the Etihad Cargo network. Given the increasing regulatory complexity and network expansion, a structured development of skills is crucial to maintain customer reliability and trust.

The platform offers both mandatory and optional training for Etihad Cargo employees and partners worldwide. The curriculum includes Etihad Cargo’s operational standards, product and service frameworks, safety and compliance modules tailored to international regulations, as well as industry-certified programs offered in collaboration with accredited institutions. Additionally, targeted training in soft skills is provided to enhance customer engagement.

By integrating structured learning into its ecosystem, Etihad Cargo improves risk management, increases operational consistency, and protects service quality at every touchpoint. The digital platform enables scalable and standardized knowledge delivery across various regions to ensure uniform alignment regardless of geographical differences.

Stanislas Brun, Chief Cargo Officer of Etihad Airways, stated: „The Etihad Cargo Excellence Hub ensures that our global partners operate under the same safety, compliance, and service standards. With our growth, consistency becomes a competitive advantage. This initiative protects our brand, strengthens discipline in service delivery, and directly supports the customer experience we promise.“

Dr. Nadia Al Bastaki, Chief People and Corporate Affairs Officer of Etihad Airways, added: „Etihad is committed to investing in people, and the Etihad Cargo Excellence Hub is a testament to this commitment. By providing access to courses and a platform for knowledge sharing, Etihad Cargo aims to enhance the skills of those entering or advancing within the air freight industry. The academy will promote professional development and improve customer service and efficiency, benefiting both Etihad Cargo’s partners and the entire industry.“

www.etihadcargo.com