EURODIS Honors Internal Winners of Quality Competitions

EURODIS, the international transport network for packages and pallets operating in 38 European countries, has announced the winners of its annual internal quality competitions. The award for the best operational quality was won by Express One Slovakia, just like last year, while its sister company Express One Hungary triumphed in the customer service category for the fourth consecutive time.

(Weinheim) Aras Kargo from Turkey is the winner in the sales category. “The competitions help us continuously improve our processes and allow our partners to learn from best practice examples,” said Jens Reibold, Managing Director of EURODIS GmbH, at the award ceremony. “That’s also why our quality level is very high.” The awards are traditionally presented by EURODIS at the annual partner meeting, which took place this year in Dubrovnik, Croatia. The network focuses exclusively on international shipments and operates in 38 European countries.

With the quality competition, EURODIS measures the operational excellence of its partners. The ranking is based on criteria such as transit times, data transmission, status information, and proof of delivery. These operational data are measured and analyzed daily to manage and continuously improve processes.

For the sales competition, EURODIS members apply with proven sales concepts and success stories. “The idea behind this is best practice learning,” Reibold explains: “In a cooperative network like EURODIS, we encourage our members to learn from each other. We urge them to adopt the best solutions for their country.”

Ticket System for Evaluation

In the customer service award, the key evaluation criteria are the speed and quality of responses to inquiries by the members. There is a ticket system in place that measures how quickly a customer inquiry is picked up and resolved by a partner. The selection of the winner in this competition is done in two stages. “Each customer service team knows the ranking of the ticket system,” explains Reibold. “So that besides this purely numerical evaluation, other aspects of collaboration can also be included, the customer service teams vote on the winner.”

Photo: © Eurodis / Image Caption: This year’s award ceremony took place in Dubrovnik. The photo shows (from left): Jens Reibold, Managing Director of EURODIS GmbH, Ramazan Altinay, Head of International Business, Business Development and Strategy at Aras Kargo, Karel Bazala, Team Leader International Customer Service at Express One Slovakia, Vlado Pencev, Operations Manager at Express One Slovakia, Peter Umundum, Chairman of the EURODIS Advisory Board, Gergő Törőcsik, Sales Director at Express One Hungary, Carsten Wallman, Executive Vice President CEE Parcel at Austrian Post.