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Schmitz Cargobull expands its service offerings and now provides a mobile all-round service for maintenance, repairs, and spare parts supply directly on-site with a special franchise-based service van fleet. This innovative service ensures maximum uptime through reduced downtime and enables maintenance and repairs both on the company’s premises and on the road.
(Horstmar) The new service van concept from Schmitz Cargobull represents an innovative solution to significantly improve service quality and customer proximity in the market. This mobile service offering is implemented either through an expanded network of existing service partners or through independent sole proprietors organized on the basis of a franchise concept. Additionally, Schmitz Cargobull supports franchisees with a variety of services, including IT, processing, invoicing, and delivery.
Qualified professionals, such as Hatip Olcay, service and refrigeration specialist who operates the first Schmitz Cargobull service van, ensure quick and reliable execution of all work for trailers, refrigeration units, and tires, using only Schmitz Cargobull qualified spare parts, i.e., original spare parts as well as certified “Value Parts.” With the Schmitz Cargobull Value Parts, the trailer manufacturer offers a cost-effective spare parts program for the value-appropriate repair of vehicles.
Spare parts as well as certified “Value Parts.” With the Schmitz Cargobull Value Parts, the trailer manufacturer offers a cost-effective spare parts program for the value-appropriate repair of vehicles.
“Today I was on-site with a customer and retrofitted a telematics unit – at 29 °C and bright sunshine. For the customer, this means: No workshop visit, which would cause additional time, extra costs, and additional organization, no driving time issues, as everything was installed without affecting driving times! No stress, no interruption in the daily routine – just straightforward. The customer was really satisfied that everything was implemented smoothly and directly on-site – without additional effort, without detours, without downtime. That’s how service should be,” said Olcay.
With the new mobile service from Schmitz Cargobull, customers benefit from maximum flexibility and efficiency to optimally support their operations. The mobile service offering includes breakdown service, inspection, maintenance, repair, retrofitting, as well as technical support and training on-site for customers and service partners. The product range includes both the refrigeration unit and the trailer for Schmitz Cargobull vehicles and third-party brands, including telematics.
Improving Service Quality Through Closer Proximity
The rollout of the concept will take place over a period of three to four years in several phases. In the pilot phase, Schmitz Cargobull will start in Germany and then expand the offering to two to three regions in different countries with additional vans. A central goal of the project is to improve service quality in the market through closer proximity to customers and service workshops and even greater flexibility. This quality is ensured by direct implementation on-site.
Photo: © Schmitz Cargobull
