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May 26, 2020 at 7:00 AMAfter a complete overhaul of the GLS Germany website, it has now gone live. The establishment of a versatile, modern information platform and a positive customer experience were the main focus of the redesign.
(Neuenstein) Under the URL gls-group.com, the web presence of GLS Germany has been comprehensively redesigned with user-friendly usability in mind. The website presents itself in a new, fresh layout, is mobile-optimized, and impresses with a clear structure.
“With the relaunch, we make it easier for our target groups to obtain information,” comments Anne Putz, Head of Communication and Marketing. “They can find structured content about the company, information on current topics, as well as the newsroom for media and the career section for future employees.”
Through the links “Send Packages” and “Receive Packages,” business customers, private customers, and recipients can access a website specifically tailored to the information needs of these users gls-pakete.de. Here, all information related to package shipping and receiving is clearly structured thematically. For the relaunch, the processes for different use cases were analyzed in advance. The already established functionalities such as shipment tracking, package shop search, or online franking have been supplemented by the use of intelligent FAQs.
Photo: GLS
