DHL Forwarding with Customer Portal “myDHLi” for Digital Logistics

The international logistics service provider DHL Global Forwarding presents its innovative customer portal ‘myDHLi’ for digital logistics from a single source. The portal is launching with a global pilot phase and is part of the Deutsche Post DHL Group’s 2025 strategy.

(Bonn) DHL Global Forwarding, the air and sea freight specialist of Deutsche Post DHL Group, has launched myDHLi , the only fully integrated online platform for freight forwarding customers. The intuitive and user-friendly interface of myDHLi ensures that customers have all the necessary information at their fingertips. Based on established social media features like ‘Follow’ and ‘Share’, relevant information can be easily shared and accessed across companies and trading partners. The online portal enables transparent management and control of quotes, freight rates, shipping and transport means, as well as CO2 emissions, 24/7. Shipment data can be viewed with just a few clicks and presented through detailed analyses and reports. Complete Shipment Transparency“Despite increasing digitalization and ever faster networking, customers have a need for less complexity. And that is exactly what our tool offers,” says Tim Scharwath, CEO of DHL Global Forwarding, Freight. “We have created a central customer portal tailored to the needs of our customers. Digital quote creation and booking, shipment tracking, access to documents, and data analysis ensure complete transparency and provide our customers with the ideal decision-making basis for managing their logistics – anytime and anywhere. Digitalization holds enormous potential to make the daily business of shippers and transport service providers more efficient and easier. This is even more true in such an unpredictable and challenging time as we are experiencing with COVID-19, which will certainly act as a catalyst for the digitalization of the industry.”The new platform connects online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, ensuring high user-friendliness. The new tracking service – fully developed in-house – displays the status of air and sea freight shipments based on end-to-end information almost in real-time, thus enabling full shipment control – from pickup to final delivery. Raw data can be exported to Excel.New is also myDHLi Documents, which provides quick and easy access to downloadable transport documents. All documents – transport quotes, invoices, packing lists, house bills, proof of delivery, etc. – are centrally stored and made available.myDHLi has been designed for seamless use on all devices according to the mobile-first approach. Integrated social media functions like Follow and Share, for information exchange with colleagues, customers, and suppliers, facilitate communication along the entire supply chain. Additionally, data can be easily analyzed and exported or integrated directly into proprietary systems based on a variety of API interfaces.Modular Shipment StructuremyDHLi is modular. Users can customize their portal by selecting the specific services they want. Thanks to the single sign-on registration process, all services are available from the start. No further registrations or logins are necessary. myDHLi is free for customers of DHL Global Forwarding.The rollout begins with a pilot phase involving selected customers on five continents (North America, Europe, Asia, Australia, Africa). myDHLi will be gradually introduced to ensure a smooth transition in each region. Interested customers can register for onboarding in myDHLi. Based on customer feedback, regular updates will be provided. The previous customer portal DHLi will continue to be available until the full rollout of myDHLi.Photo: Deutsche Post DHLhttps://www.mydhli.com – www.dpdhl.com/